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liesll45076082
Participant
December 11, 2019
Answered

Wacom monitor mapping issue v20.0.1

  • December 11, 2019
  • 6 replies
  • 9947 views

This is the only app that for some reason doesn't allow me to map my wacom to only one screen. When I have Animate open the wacom is mapped to both my screens even if the wacom tablet properties say otherwise.

Wacom, windows, all drivers are up to date.

 

Is this something anyone else has experienced with Animate? Super frustrating haha!

    This topic has been closed for replies.
    Correct answer sebisaia

    Hi, it works for me in Animate, but only on pen Mode, the pen pressure don't work on mouse mode...

     

    Best regards

    6 replies

    A
    Adobe Employee
    arvind_bv
    Adobe Employee
    April 14, 2020

     

    There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

     

    1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
    2. Open a new/created document for the changes to take place.

     

    Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

     

     

      C
      Chrisonia D
      Participant
      May 25, 2020

      The beta option fixes it but then pen pressure won't work? 

      sebisaia
      sebisaiaCorrect answer
      Participant
      May 25, 2020

      Hi, it works for me in Animate, but only on pen Mode, the pen pressure don't work on mouse mode...

       

      Best regards

        A
        Adobe Employee
        arvind_bv
        Adobe Employee
        April 14, 2020

        Hi,

         

        There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

         

        1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
        2. Open a new/created document for the changes to take place.

         

        Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

         

        You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

         

          A
          Adobe Employee
          arvind_bv
          Adobe Employee
          April 14, 2020

          Hi,

           

          There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

           

          1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
          2. Open a new/created document for the changes to take place.

           

          Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

           

          You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

           

          Thanks!

          A
          Adobe Employee
          arvind_bv
          Adobe Employee
          December 13, 2019

          Hello,

           

          Can you eloborate on the mapping issue you are facing. Also can you let us know th kind of monitor/display setup and hardwares you have?

           

          Are you facing the same issue with Animate 19.2.1?

           

          Thanks!

          L
          liesll45076082Author
          Participant
          December 13, 2019

          Hey Arvind, sure.

           

          I am on Windows 10 latest update, 2 screens. Main screen is a 28" Dell 4K and secondary screen is a 24" BenQ 1080. I run an RTX 2080 Super.

           

          The mapping issue is pretty straightforward, only Adobe Animate is not mapped to the 28" screen, it's mapped to both screens. Whenever I click outside the application the mapping returns to only the one screen. I've been through the wacom settings etc. I've reverted to Animate v20.0 and it works fine.

            A
            Adobe Employee
            arvind_bv
            Adobe Employee
            December 16, 2019

            Hey,

             

            Guess you are using a Wacom non-display tablet. If so please change Screen Area to Monitor 1(main) in Mapping tab for All Applications.

             

            Let us know if this fixes your issue?

             

            Thanks!

            A
            Adobe Employee
            arvind_bv
            Adobe Employee
            December 13, 2019

            Hello,

             

            Can you eloborate on the mapping issue you are facing. Also can you let us know th kind of monitor/display setup and hardwares you have?

             

            Are you facing the same issue with Animate 19.2.1?

             

            Thanks!

            n. tilcheff
            n. tilcheff
            Legend
            December 11, 2019

            Hi mate,

             

            Following this mapping saga could have been comical if it wasn't so sad.

             

            They have been having very unpleasant issues with 20.0 and multi-monitor setups. You can read some of that here:   https://community.adobe.com/t5/animate/drawing-tools-brush-pencil-eraser-appearing-not-calibrated-to-mouse-cursor/m-p/10715091#M198324

             

            So it may be that you now are experiencing THE FIX, that was released only yesterday (20.0.1)

            Maybe that's what they did: to not get confused about coordinates the program always reads and interacts with the whole desktop. Interesting how they managed to override the Wacom driver...

             

            Maybe you can try some of the older versions and see if that works better for you.

            https://helpx.adobe.com/download-install/kb/download-availability.html#creative-cloud-2018-apps

             

            Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
            L
            liesll45076082Author
            Participant
            December 11, 2019

            Yo yo!

             

            Holy moly haha thanks for the low down 😃 I can't beleive I didn't notice the saga until now ^_^

             

            Thanks!

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