Adobe Audition boots and opens but then crashes shortly after opening. No crash window is displayed.

[Too25361614jjwj]

Adobe Audition will start and open, it will display a window with the message "A previous session of Adobe Audition quit unexpectedly, you may open the recovered session now, delete it or choose at a later time" Regardless of the choice I make, it will then open, and be frozen, I cannot interact with it any further. Then it will crash with no error message of any sort or any crash log. I am using Windows 10, Adobe Audition 2020. 

[Ged_Traynor]

Moving thread to the Audition forum from Using the Community

[SteveG_AudioMasters_]

You need to look at this thread to help you locate the crash log - Audition always starts a log when it opens, even if it fails. If you copy the text from it into this thread we might be able to spot what the cause is.

[Too25361614jjwj]

Heres the crash log. 

Log file created: 7/23/2022 3:13:21 AM
----------------------------------------
Ticks = 16 <11856> <AuLog.Startup> <5> Begin startup sequence
Ticks = 3656 <11856> <NGL> <5> InitializeProfileUpdates returned mErrorCode = NglStatusCode:401 Workflow Required
Ticks = 3656 <11856> <NGL> <5> GetAMTData returned mErrorCode = NglStatusCode:401 Workflow Required
Ticks = 3656 <11856> <MediaCoreInitializer> <5> Initializing PRM
Ticks = 3672 <11856> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 3766 <11856> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 5375 <11856> <AuLog.Startup> <5> Application: Audition
Ticks = 5375 <11856> <AuLog.Startup> <5> Version: 13.0.0
Ticks = 5375 <11856> <AuLog.Startup> <5> Build: 519
Ticks = 5516 <11856> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 5516 <11856> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 5594 <11856> <AuLog.Startup> <5> Previous Crash Detected!!!
Ticks = 416094 <11856> <AuLog.Startup> <5> Initializing dvaaudiodsp
Ticks = 416094 <11856> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized dvacore::commands::test
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized dvascripting
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized dvamediatypes
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
Ticks = 416109 <11856> <AuLog.Initializer> <5> Initialized MediaFoundation::StressMediaVector
Ticks = 416313 <11856> <AuLog.Initializer> <5> Initialized dvametadata
Ticks = 416469 <11856> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 416469 <11856> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Audition 2020\dynamiclinkmanager.exe
Ticks = 416500 <11856> <DynamicLink> <5> Increase wait time to 2
Ticks = 418563 <11856> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 418563 <11856> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Audition 2020\dynamiclinkmanager.exe
Ticks = 418594 <11856> <DynamicLink> <5> Increase wait time to 4
Ticks = 422719 <11856> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 422719 <11856> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Audition 2020\dynamiclinkmanager.exe
Ticks = 422734 <11856> <DynamicLink> <5> Increase wait time to 8
Ticks = 430703 <11856> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 430703 <11856> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Audition 2020\dynamiclinkmanager.exe
Ticks = 430719 <11856> <DynamicLink> <5> Increase wait time to 16
Ticks = 431172 <11856> <AuLog.Initializer> <5> Initialized Backend
Ticks = 431172 <11856> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
Ticks = 431172 <11856> <AuLog.Initializer> <5> Initialized Backend::commands
Ticks = 431172 <11856> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
Ticks = 431172 <11856> <AuLog.Initializer> <5> Initialized dvacore::allocator::AllocatorAnalyticsHelper
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized ML::MLTests
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized dvaaudiodevice
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized dvaaudiodevice::AudioDeviceTests
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized ExporterHost::ExporterParamTests
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 431188 <11856> <ASLFoundationInitializer> <5> Initializing ASLFoundation
Ticks = 431188 <11856> <aui.SplashScreen> <5> Initializing (AuMediaCoreSupport) took 14.934 seconds.
Ticks = 431188 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 431188 <11856> <BackendInitializer> <5> Initializing Backend
Ticks = 431203 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 431219 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
Ticks = 431219 <13216> <DS> <5> GPUSniffer launching with test mask 254
Ticks = 431219 <11856> <DisplaySurfaceInitializer> <5> Initializing DisplaySurface
Ticks = 432656 <13216> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 254
--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 466.47 27.21.14.6647
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1

--- GPU Computation Info ---
Support not enabled.
Ticks = 432656 <13216> <DS> <5> GPU Sniffer result: 254
Ticks = 432672 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 432672 <11856> <RegistrationServerInitializer> <5> Initializing RegistrationServer
Ticks = 432672 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
Ticks = 432672 <11856> <MediaLayerInitializer> <5> Initializing MediaLayer
Ticks = 432672 <11856> <MediaLayerInitializer> <5> Initializing SweetPeaSupport
Ticks = 432672 <11856> <MediaLayerInitializer> <5> Initializing ExporterHost
Ticks = 432672 <11856> <MediaLayerInitializer> <5> Initializing ImporterHost
Ticks = 432688 <11856> <MediaLayerInitializer> <5> Initializing VideoRenderer
Ticks = 432688 <11856> <MediaLayerInitializer> <5> Initializing PluginSupport
Ticks = 432953 <11856> <MediaLayerInitializer> <5> Initializing DynamicLinkMedia
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized AuBackend
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized AuApplication
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized dvascripting::extendscript::dvascriptingESTests
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized dvametadataui
Ticks = 432953 <11856> <AuLog.Initializer> <5> Initialized AuUI
Ticks = 432953 <11856> <AuLog.Startup> <5> Initializing AuBackEnd
Ticks = 433219 <11856> <Wasapi initialization> <5> Time = 0.211589second
Ticks = 433469 <11856> <AuLog.Startup> <5> Initializing AuApplication
Ticks = 433469 <11856> <AuLog.Startup> <5> AuApplication initialization sequence started...
Ticks = 433469 <11856> <AuLog.Startup> <5> Intializing dva unit test and console
Ticks = 433469 <11856> <AuLog.Startup> <5> Initializing Audio Device
Ticks = 433844 <11856> <AuLog.Startup> <5> Initializing XMP System
Ticks = 433844 <11856> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 433875 <11856> <AuLog.Startup> <5> AMIO Host initialization sequence started...
Ticks = 433875 <11856> <AuLog.Startup> <5> AMIO Host initialization sequence complete.
Ticks = 433891 <11856> <AuLog.Startup> <5> Session Host initialization sequence started...
Ticks = 433906 <11856> <AuLog.Startup> <5> Session Host initialization sequence complete.
Ticks = 433906 <11856> <AuLog.Startup> <5> Initializing Document Manager
Ticks = 433906 <11856> <AuLog.Startup> <5> Initializing Project Manager
Ticks = 433906 <11856> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
Ticks = 433906 <11856> <AuLog.Startup> <5> Initializing Clipboard Manager
Ticks = 433906 <11856> <AuLog.Startup> <5> Initializing Preset Manager
Ticks = 434016 <11856> <AuLog.Startup> <5> Initializing Favorites Manager
Ticks = 434063 <11856> <AuLog.Startup> <5> Initializing AutoSave Manager
Ticks = 434063 <11856> <AuLog.Startup> <5> Initializing Essential Sound
Ticks = 434391 <11856> <AuLog.Startup> <5> AuApplication initialization sequence complete.
Ticks = 434406 <11856> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 434406 <11856> <AuLog.Startup> <5> Initializing AsyncQueueManager
Ticks = 434406 <11856> <AuLog.Startup> <5> Initializing AuUI
Ticks = 434453 <11856> <AuLog.Startup> <5> Setting up temp directories
Ticks = 434469 <11856> <AuLog.Startup> <5> Attempting to recover previous sesssion...
Ticks = 439281 <11856> <AuLog.Startup> <5> AuUI initialization sequence complete.
Ticks = 441609 <11856> <aui.SplashScreen> <5> Initializing Required Application Components... took 7.03433 seconds.
Ticks = 441625 <11856> <AuLog.Startup> <5> Initializing AuScripting
Ticks = 441656 <11856> <AppStateChanged> <5> State=1
Ticks = 441938 <11856> <AppStateChanged> <5> State=2
Ticks = 441969 <11856> <PQ> <5> 1b4c6bd8-24cf-363a-4b7b-250500000033 001BB450
Ticks = 441969 <11856> <PQ> <5> f8d28ddc-15dc-4620-e02e-2a460000001f 0201F650
Ticks = 441969 <11856> <PQ> <5> ca312b89-09e8-b252-6f97-0cdf00000033 00033250
Ticks = 441969 <11856> <PQ> <5> e8952036-372b-2f0a-48f5-0f4a00000043 00052050
Ticks = 441969 <11856> <PQ> <5> 88f1bf75-a6b6-e1b2-fc99-fba60000003b 00021450
Ticks = 441969 <11856> <PQ> <5> bc13734a-05de-8855-2d50-d4110000003b 0007CA50
Ticks = 441984 <11856> <PQ> <5> 21a04f24-65b8-9fc7-cfeb-ad7e0000002b 00008250
Ticks = 441984 <11856> <PQ> <5> 867811aa-3904-0534-8ed6-6da400000039 0001D250
Ticks = 441984 <11856> <PQ> <5> 73ed2334-69c3-9304-3e7b-3cc600000031 0015A450
Ticks = 442203 <11856> <APIP> <5> 1698791c-5029-4673-9802-92ccffbd6d8e
Ticks = 442359 <12176> <windowsmediafoundation.MFReader.SetupVideo> <5> Error: The requested attribute was not found.

[Too25361614jjwj]

It seems the crash log is too long, the reply keeps disappearing. I have attached the logs text file. 

[SteveG_AudioMasters_]

That's a normal start up log, not the crash log. The crash log will say it is in its title.

[Too25361614jjwj]

Ah, thank you for being patient. This is hopefully the correct file attached now. 

[SteveG_AudioMasters_]

I don't think that's it either. What there should be is a file in the logs starting Adobe Audition, with the date, the computer name and ending .crash - that's the one that contains the evidence...

[Too25361614jjwj]

It's the contents of the crash file. I couldn't upload the crash file directly so i copied its contents to a text file instead and uploaded it.

[SteveG_AudioMasters_ · Accepted solution]

Sorry - missed the relevant line in it. Your computer appears to have a stack overflow. Whilst it's possible that you have a memory issue, what is far more likely is that the software is corrupted. The best course of action is to completely uninstall Audition using the CC cleaner app, and reinstall it from scratch.

If you still have the same problem afterwards, then it's possible that the corruption is outside Audition, and in a .dll, or another part of the C library. Audition uses external libraries to provide the actual commands that the computer requires to run it. At this point it gets a bit more serious, and you may have to reinstall your operating system, but hopefully it won't be that bad...

[Too25361614jjwj]

Thanks for the suggestions I will try reinstalling it and see if that fixes it. 

[Rony25379872wjrl]

Having the same problem since yesterday. Did the solution that has been offered work?

[Too25361614jjwj]

Wiping and reinstalling the software worked for me. 

[Parsley Leaf]

Close Adobe Audition

Delete all files in:
C:\Users\User\AppData\Local\Temp\Adobe\Audition\5.0

Delete all files named Audition5Recovery in:
C:\Users\User\AppData\Roaming\Adobe\Audition\5.0

Problem solved.

[SteveG_AudioMasters_]

That is quite irrelevant - version 5 is donkey's years old now, and anything in its appdata folder has no relevance to problems with later versions.