Participating Frequently

Question

Adobe Audition CS6 "Cannot Be Opened"

Forum|Forum|5 years ago
April 7, 2020
3 replies
3423 views

Friends,

About a month ago, I upgraded my 2017 iMac from High Sierra to Mojave.

About a week ago, I successfully ran Adobe Audition CS6 on the upgraded system.

This morning, when I tried to open AA, I got: The application “Adobe Audition CS6.app” can’t be opened.

I uninstalled, then reinstalled AA, but the same "can't be opened" message appears.

All other apps from Creative Suite 6 appear to be working fine.

Any suggestions greatly appreciated.

How to

This topic has been closed for replies.

M

merc55Author

Participating Frequently

Very interesting. This problem was fixed somewhere along the way, as my access to Audition under Mojave was restored.

Now, it's broken again. Ugh.

_durin_

Community Manager

It appears Apple recently released "Security Update 2020-002" for older versions of MacOS and introduced some fundamental changes to OS frameworks that the older versions of Audition (and several other CS6-era Adobe applications) depended upon. I've written an internal bug (DVAAU-4202581) for tracking and have asked our QE team to submit this to Apple as the fix needs to come from their side. It appears this update impacted other, non-Adobe applications as well as found on at least one thread from Apple's discussion site: https://discussions.apple.com/thread/251215489

M

merc55Author

Participating Frequently

Hi Durin,

Thanks for your response. I have not applied "Security Update 2020-002" to this machine, so that update does not appear to be the culprit here.

Do you have any other ideas?

_durin_

Community Manager

I believe the updates for each major version of MacOS were rolled into the latest installations as well, so my hunch is that the timing and description points to it being this change. However, I'd like to take a deeper look and confirm. It doesn't appear that MacOS is even letting Audition CS6 launch, though, which means we won't be able to rely on Audition's logging or on a detailed crash report. Can you email me directly at audbugs@adobe.com and we can troubleshoot further?

Thanks,

Durin

SteveG_AudioMasters_

Community Expert

It's not just you - there have been other posts about this too. Here is what I replied to one this morning:

'Audition CS6 should, apparently, run on Mojave. But it won't run at all on Catalina, because Catalina doesn't support 32-bit apps. Well that is what Adobe support appear to have said, anyway. If it has suddently stopped working on Mojave, we cannot tell why unless you produce the start-up logs. See here for details of what to do: Audition Crashed - now what? '

But ultimately, this is one for the devs to answer. If I get any more information, I will post it.

M

merc55Author

Participating Frequently

Thanks, Steve.

Here is the log from Console:

default 08:41:22.996892 -0400 Spotlight completionString Audition CS6.app
default 08:41:23.211828 -0400 Spotlight completionString Audition CS6.app
default 08:41:23.274597 -0400 Spotlight completionString Audition CS6.app
default 08:41:24.390192 -0400 distnoted register name: com.apple.sharedfilelist.change object: com.apple.LSSharedFileList.ApplicationRecentDocuments/com.adobe.audition.5.0 token: f4f67 pid: 496
default 08:41:25.747789 -0400 distnoted register name: com.apple.sharedfilelist.change object: com.apple.LSSharedFileList.ApplicationRecentDocuments/com.adobe.audition.5.0 token: f4434 pid: 491
default 08:41:25.748451 -0400 loginwindow -[PersistentAppsSupport applicationReady:] | App: Adobe Audition CS6, ready, updating active tracking timer
default 08:41:25.748500 -0400 loginwindow -[ApplicationManager checkInAppContext:refCon:eventData:] | checked in app : Adobe Audition CS6
default 08:41:25.784621 -0400 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Adobe Audition CS6, _appTrackingState = 2
default 08:41:25.784642 -0400 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Adobe Audition CS6, quit, updating active tracking timer
default 08:41:26.826056 -0400 ReportCrash Saved crash report for Adobe Audition CS6[4132] version 5.0x708 (5.0) to Adobe Audition CS6_2020-04-07-084126_Macintosh.crash

SteveG_AudioMasters_

Community Expert

I now know that this is as a result of a security update from Apple. Adobe have filed a report with them. When there's any news, it will be reported here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded