Audition's primary temp volume can't be found.

Enthusiast ,
Mar 26, 2017 Mar 26, 2017

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When I open Adobe Audition 2017 I get the following error message: Audition's primary temp volume cannot be found. Please review Audition's disk cache preferences." 

I go to the preferences and see an explanation point next to Primary Temp. I click browse and I am in the Document's folder in my Mac. From there I get lost.

Can anyone give me advice on how to correct this problem?

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correct answers 1 Correct answer

New Here , Apr 19, 2017 Apr 19, 2017
Try opening Audition with the shift key held down. This will open it with 'vanillla' preferences. It worked for me. Solved the problem immediately and it created the folder in the RIGHT place.   [Mod note - before you do this you should also note carefully what ryclark has to say about it: "If you use the 'Start Audition with the Shift key held down' option it will reset all Audition's settings to the default but you will, at the same time, lose any custom Favorites or Effects settings that you ...

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Mentor ,
Mar 27, 2017 Mar 27, 2017

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Select browse

Then create a temp folder somewhere on your drive and press ok

all done

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Enthusiast ,
Mar 27, 2017 Mar 27, 2017

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So I am actually supposed to create the temp folder? Shouldn't that have been created when Audition was installed?

Do I create a temp folder for each recording or just once?

What does the temp folder hold?

Thank you.

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Mentor ,
Mar 27, 2017 Mar 27, 2017

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It should have been created but the one that is shown in your screen dump doesn't exist for some reason.

So you need to point Audition to another one - it can be anywhere and called anything but temp is a good name.

Why yours doesn't exist I can't say but you only need to do it once (or usually not at all unless there is a problem).

Not intending to be funny but it holds temporary files like undo files, history files (I presume) and other scratch files all  of which will vanish when you close Au or whenever Au doesn't need them

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Enthusiast ,
Mar 27, 2017 Mar 27, 2017

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I created an Adobe Audition Temp Folder in my Document library on my Mac OS X computer. However, I believe it should be in the Library/Cache/Adobe folder, correct? I tried to select the Adobe folder from the preferences in Audition, but it would not allow me to select the Adobe folder.

Who knows...

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Enthusiast ,
Mar 27, 2017 Mar 27, 2017

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What if I were to uninstall Adobe Audition 2017... Would the Creative Cloud app allow me to reinstall it?

I probably accidentally deleted the file when I tried to clear out my cache library.

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Mentor ,
Mar 27, 2017 Mar 27, 2017

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Uninstalling is a bit extreme.

Where the folder is is really irrelevant - remember you can set a primary and a secondary one - these should usually be on different drives for efficiency and responsiveness.

Accidentally deleting the folder will do it every time 😉

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New Here ,
Apr 19, 2017 Apr 19, 2017

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Try opening Audition with the shift key held down. This will open it with 'vanillla' preferences. It worked for me. Solved the problem immediately and it created the folder in the RIGHT place.

 

[Mod note - before you do this you should also note carefully what ryclark has to say about it:

"If you use the 'Start Audition with the Shift key held down' option it will reset all Audition's settings to the default but you will, at the same time, lose any custom Favorites or Effects settings that you have made unless you make a backup of Audition's Settings Folder before you do the Shift Open option."]

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New Here ,
Apr 20, 2017 Apr 20, 2017

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Thanks VERY much for this.

It now works perfectly!

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Adobe Employee ,
Apr 20, 2017 Apr 20, 2017

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Eric: Thanks for providing this tip. I've been seeing this same dialog box and I just ignored it. Now it's gone for good.

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Explorer ,
Apr 20, 2017 Apr 20, 2017

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Eric for the win!

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Enthusiast ,
May 04, 2017 May 04, 2017

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Thanks @EricGreenspan

By the way, what do you mean by "vanilla preferences?"

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Adobe Community Professional ,
May 04, 2017 May 04, 2017

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AnotherMe  wrote

  By the way, what do you mean by "vanilla preferences?"

These are the default settings that Audition had when it was a clean install.

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Enthusiast ,
May 04, 2017 May 04, 2017

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Oh, so is "vanilla preference" used across the board for all applications via a clean i install or just Audition.

My guess would be yes. But I can never be too careful.

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Explorer ,
May 04, 2017 May 04, 2017

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Pretty much across the board, in my experience.

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Community Beginner ,
May 06, 2017 May 06, 2017

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Thanks! But unfortunately it made me lose a bunch of presets in my effect rack I've made over the last couple of weeks. Is there any way to get them back?

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New Here ,
May 04, 2017 May 04, 2017

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vanilla = default

Think base of an ice cream sundae.

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New Here ,
Sep 06, 2017 Sep 06, 2017

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Restarting audition while holding shift key did the trick! Thank you!

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New Here ,
Apr 14, 2018 Apr 14, 2018

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The dialogue states that the default folder will be used if the user assigned location is not available.

I would like, for the time being to reset the field where the custom cache location is entered and have it be empty or pointing at the original location. Is there a key sequence on my Mac that will clear the old entry so that the startup warning stops?

I don't see any option to reset the temp folder location to default.

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LEGEND ,
Apr 15, 2018 Apr 15, 2018

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The only way as far as I understand is to manually browse to where you want your default 'temp folder' location to be. If you use the 'Start Audition with the Shift key held down' option it will reset all Audition's settings to the default but you will, at the same time, lose any custom Favorites or Effects settings that you have made unless you make a backup of Audition's Settings Folder before you do the Shift Open option.

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New Here ,
Mar 27, 2020 Mar 27, 2020

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BRILLIANT.  Thanks. SO EASY!!

 

 

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New Here ,
May 06, 2020 May 06, 2020

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Yeah, I originally thought OMG, the easiest, fastest, most awesome resolution ever. But then I realized all my short cuts have been deleted.  Looks like I should have read ALL the replies! LOL Oy! 

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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Yes, you're quite correct - it's not a trouble-free solution for a lot of people, and I think that this might perhaps be made a bit clearer - there are indeed consequences to starting with the shift key held down. I'll see if I can get the answer marked as 'correct' to reflect this.

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New Here ,
Sep 10, 2020 Sep 10, 2020

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For those of us who started with shift key and lost presets, is there anyway to un-do that? 

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New Here ,
Sep 10, 2020 Sep 10, 2020

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This so-called easy "fix" did  not solve the problem AND wiped out all my presents. Should've read the entire thread, unreal.

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