Haven't been able to run Audition for several months!

Forum|Forum|4 years ago
September 14, 2021
2 replies
4799 views

Can someone please adress this serious issue? I haven't been able to open Audition for months cause of this. This is serious! I have deleted and installed this application with the same result. All I get is this error message. W10 is all up to date as usual. I haven't changed anything. This happened after a so called update months ago and it is still not working. I'm seriously considering leaving Adobe.

Crash

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Correct answer _durin_

Okay, we were able to eventually hack a solution, although I still don't know WHY the problem is occurring. Effectively, the Microsoft Visual C++ Runtime installers weren't installing the version of 2 DLL's needed by Audition. The MSVCP110.DLL and MSVCR110.DLL were both failing to install to the Windows\System32\ directory though all other versions were installed as expected. Ultimately, he needed to manually download and copy these files, after verifying the DLL files were digitally signed by Microsoft, and then Audition would launch without issue.

_durin_

Correct answer

Community Manager

Okay, we were able to eventually hack a solution, although I still don't know WHY the problem is occurring. Effectively, the Microsoft Visual C++ Runtime installers weren't installing the version of 2 DLL's needed by Audition. The MSVCP110.DLL and MSVCR110.DLL were both failing to install to the Windows\System32\ directory though all other versions were installed as expected. Ultimately, he needed to manually download and copy these files, after verifying the DLL files were digitally signed by Microsoft, and then Audition would launch without issue.

SteveG_AudioMasters_

Community Expert

You need to go to Microsoft and download the redistributable C++ library containing the dll, and install it. This has nothing to do with Adobe, and everything to do with something stupid that Microsoft seem to have done - a lot of people have run into this problem. You should find the appropriate package (the 64-bit version) here. If for any reason this doesn't work, then the only alternative is to uninstall Audition with the Adobe CC cleaner app, and reinstall again. The cleaner app gets rid of all sorts of odd things, and generally re-installations go better if the uninstallation is done with it.

P

perrybrusAuthor

Inspiring

@SteveG_AudioMasters_

Thanks for letting me know. I haven't received any official information trough the CC installer or anything from Adobe about this. That's surprising. The page your sharing has alot of links, to know exactly what file to download is impossible. Should I look for the filename that the error message is referring to? Namely the MSVCP110.dll? Haven't seen it there. Is it an .exe file?

When it comes to the cleaner app I guess your talking about this? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Wow, that's quite an daunting operation for the cleaner tool. Don't know how that will affect my corporate licens. This is an innstallment from work with thousands of users on the same CC licens. I'm allowed to add and remove CC apps of course, but I have no idea what the licens data is or anything like that. Playing around in DOS on this machine is scary business too. Don't even know if I have the proper rights. If this is a widespread error and dealt with by many Adobe users, are they really all running this complex operation to solve it? Right now just quit using Audition and find another similar software seems like my best solution. I'm just baffled by all of this.

SteveG_AudioMasters_

Community Expert

I'm unable to find any file or folder named c7fa0009-57ce-4a0b-8d26-47691450c789 in that directory. I also placed a global file search in Windows but it didn't return anything. The folders I have in that directory is shown in the attached screens from file explorer above. I went trough them one by one but I couldn't find the file your referring to. Is it supposed to be a .txt file?

Fault logs are always text files, yes - and if you can't find them, despite the system claiming to have created them, something is seriously wrong. One thing that can definitely cause problems with running Audition at all is the status of the user; you need to have admin rights on the machine before it will work properly, or even at all. One of the things that happens is that the non-admin user doesn't get access to some of the system folders, which might account for what you aren't seeing...

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