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tomselliott
Participating Frequently
July 4, 2017
Answered

Installing Adobe Audition CS5 Not Working on a Mac.

  • July 4, 2017
  • 1 reply
  • 3263 views

Preface: Adobe's support team is probably the worst of any company on the face of Planet Earth. I have spent literally weeks on the phone/chat support trying to simply install a program I bought and no one wants to help. Tonight I wasted another 5 hours and not one thing came from it, other than I should try asking other customers on this support forum.

Here's my issue:

1) I bought Adobe Audition a few years ago for $300. In Jan it wouldn't load correctly. When I contacted Adobe support, I was told to delete the program.

2) I then was told to install the "new" version of Adobe Audition as Adobe did not support my version; this "new" version required a subscription (even though I had already bought the product). Obviously I wasn't about to buy the same product twice.

3) I spent days talking to Adobe support, both online and on the phone, and no one was able to help me. Literally days in a row were spent being transferred from one unhelpful Adobe staffer to another. No one even tried to help.

4) After 2 weeks, the trial on my "new" Adobe was over and I once again couldn't use the program I spent $300 on.

5) Several months later, I finally have time to try and do this again. I just called support to see if they could get my Adobe Audition licensed, so I can use it. She directed me to a download link for the original program the other Adobe staffer had told me to delete. I've downloaded that. However, when I try to load the installation file, it fails. (Error message: “Install.app” can’t be opened. You should eject the disk image.) Note: I install programs on my computer very regularly. This is the first program that for some reason can't seem to install. I'm pretty sure Adobe intentionally sabotages it so that customers are forced to buy the subscription. Complete scam.

6) Anyway, the phone support lady tonight said I have to use the chat support for further assistance. Four hours later and three chat "support" people later, I was told no one at Adobe can help me, so I should try this forum.

7) Please, I beg anyone out there ... help me install this damn program. $300 is a lot of money for me. I really need to use this program for work. Any assistance is GREATLY APPRECIATED.

      This topic has been closed for replies.
      Correct answer Atul_Saini

      Hi tomselliott,

      Sorry for the inconvenient experience that you had to go through. I have seen that you have escalated this on our twitter handle. I'll try help you and make your experience a bit better with Adobe Support.

      As per the description you are trying to install Adobe Audition CS 5.5 on Mac OS Sierra 10.12.5. I can see that you have tried the steps mentioned by John T Smith in message #1, however, you were still not able to install Adobe Audition CS 5.5 on your machine.

      As per your comment in message # 11, you have mentioned that you double clicked on "install" file under Mac OS folder. I would like to inform you that instead of clicking on it, you would have to drag it to the terminal window. Please check "Creative Suite 5.5, 5, and 4" section on this link: -Installing Creative Suite on macOS 10.12 (Sierra) and follow the step 5 & 6 from here.

      Please update this discussion in case you need further assistance with this.

      Thanks.

      1 reply

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 4, 2017

      CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

      -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

      -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

      --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

      --help links and Adobe solution to Apple's problem in this message https://forums.adobe.com/thread/2301916

      SteveG_AudioMasters_
      Community Expert
      SteveG_AudioMasters_Community Expert
      Community Expert
      July 4, 2017

      For what it's worth, I think the advice that John T Smith has given you is pretty much all there is to say on the subject, as the majority of end-users on this forum use the PC version of Audition. But as it says in the thread, the issues here are of Apple's making, not Adobe's, although neither company is particularly good at historical maintenance. The difference though is that Apple's approach to this is likely to affect every program you try to run on a Mac, whilst Adobe's failure to install/run only affects its own products.

      In both cases, it's an attempt to get you to spend more money - and in a different way. Whilst on the face of it, that looks pretty cruel, it's also paying to keep both companies in business - without which, there'd be no support at all...

      ryclark
      ryclark
      Participating Frequently
      July 4, 2017

      You didn't mention in your original post which version of OSX you are currently running. As John points out in his post what version you are using is critical to the installation of older versions of Audition.

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