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J
Adobe Employee
Jen Dulock
Adobe Employee
April 23, 2021
Answered

Latest Version of Audition crashes when trying to open MP4 files

  • April 23, 2021
  • 1 reply
  • 1075 views

Hi all!

 

I just installed the latest version of Audition after having to do a full cleanout using CC cleaner. Now I can't open MP4 files (I haven't tried any other kind) and it just tanks every time. I even tried processing them through Media Encoder 2021 to see if there was some sort of abnormality (I've seen that before) but no dice.

 

Anyone else having similar issues?

 

Thanks!

 

J.

This topic has been closed for replies.
Correct answer SteveG_AudioMasters_

I'm not seeing any files that say "crash" and I'm not getting any sort of countdown, just a hard crash and then the crash report box. Here are the log files that are highlighted in the Logs folder when I do "Reveal Log Files" - maybe something useful in there?


No, it's not obvious what's happening. And it's a Mac (which we know rather less about). There is a thread (which used to be a FAQ until they were deemed unneccessary) called 'Audition Crashed - now what?' and at the end of it is what you need to do at this point. You don't need the thread, just the information, and that is to send all the logs to audbugs@adobe.com including an email address where you can be reached, and tell them also exactly what the problem is. This should get directly to the developers, who are the Mac experts. If they don't reply fairly rapidly, then email again - and if none of that works, report back here.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
April 23, 2021

If you go to the Help menu, you should find an item that says Reveal Log Files - the latest ones should be highlighted. So, if you've opened Audition, and try to open an MP4 and it crashes, the latest available log should be the one that indicates what's causing it. They are dated and timed, which may help. If you open one, you can cut and paste the text into this thread, which might give us a clue as to what's happening.

J
Adobe Employee
Jen DulockAuthor
Adobe Employee
April 23, 2021

Sure, here you go:

Log file created: Thu Apr 22 17:45:59 2021
-------------------------------------------
Ticks = 7 <4322704896> <AuLog.Startup> <5> Begin startup sequence
Ticks = 815 <4322704896> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 837 <4322704896> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 2512 <4322704896> <AuLog.Startup> <5> Application: Audition
Ticks = 2512 <4322704896> <AuLog.Startup> <5> Version: 14.1.0
Ticks = 2512 <4322704896> <AuLog.Startup> <5> Build: 43
Ticks = 2532 <4322704896> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 2532 <4322704896> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 2574 <4322704896> <AuLog.Startup> <5> Previous Crash Detected!!!
Ticks = 11002 <4322704896> <AuLog.Startup> <5> Initializing dvaaudiodsp
Ticks = 11005 <4322704896> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 11010 <4322704896> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 11010 <4322704896> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 11010 <4322704896> <AuLog.Initializer> <5> Initialized dvacore::commands::test
Ticks = 11010 <4322704896> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 11010 <4322704896> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 11011 <4322704896> <AuLog.Initializer> <5> Initialized dvacore::logging::ExceptionLogging
Ticks = 11011 <4322704896> <AuLog.Initializer> <5> Initialized dvanet
Ticks = 11012 <4322704896> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 11027 <4322704896> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 11027 <4322704896> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 11035 <4322704896> <AuLog.Initializer> <5> Initialized AmioInfoCache
Ticks = 11035 <4322704896> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 11035 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 11037 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 11177 <4322704896> <AuLog.Initializer> <5> Initialized Backend
Ticks = 11198 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 11832 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 11834 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
Ticks = 12218 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
Ticks = 12218 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
Ticks = 12232 <4322704896> <AuLog.Initializer> <5> Initialized AmioHost
Ticks = 12235 <4322704896> <AuLog.Startup> <5> Initializing dvascripting
Ticks = 12236 <4322704896> <AuLog.Initializer> <5> Initialized dvascripting
Ticks = 12236 <4322704896> <AuLog.Initializer> <5> Initialized Analytics.Scripting.LogEvent
Ticks = 12237 <4322704896> <AuLog.Initializer> <5> Initialized dvaappsupport::feature
Ticks = 12237 <4322704896> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger
Ticks = 12237 <4322704896> <AuLog.Initializer> <5> Initialized dvacore::allocator::AllocatorAnalyticsHelper
Ticks = 12237 <4322704896> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::IMSAuthTokenCache
Ticks = 12237 <4322704896> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline
Ticks = 12237 <4322704896> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::commandlinerunner
Ticks = 12237 <4322704896> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::unittestrunner
Ticks = 12238 <4322704896> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
Ticks = 12238 <4322704896> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
Ticks = 12238 <4322704896> <AuLog.Initializer> <5> Initialized dvaworkspace
Ticks = 12238 <4322704896> <AuLog.Initializer> <5> Initialized dvamediatypes
Ticks = 12238 <4322704896> <AuLog.Initializer> <5> Initialized dvametadata
Ticks = 12238 <4322704896> <AuLog.Initializer> <5> Initialized dvatemporalxmp::ConsoleCommands
Ticks = 12240 <4322704896> <AuLog.Initializer> <5> Initialized dvametadataui
Ticks = 12240 <4322704896> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp
Ticks = 12240 <4322704896> <AuLog.Initializer> <5> Initialized dvaaudiodevice
Ticks = 12240 <4322704896> <AuLog.Initializer> <5> Initialized dvaaudiodevice::AudioDeviceTests
Ticks = 12240 <4322704896> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
Ticks = 12240 <4322704896> <AuLog.Initializer> <5> Initialized MediaFoundation::StressMediaVector
Ticks = 12240 <4322704896> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
Ticks = 12241 <4322704896> <AuLog.Initializer> <5> Initialized Backend::DynamicBinLoadContentsQueue
Ticks = 12242 <4322704896> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport
Ticks = 12242 <4322704896> <AuLog.Initializer> <5> Initialized Backend::commands
Ticks = 12243 <4322704896> <AuLog.Initializer> <5> Initialized dvalutcache
Ticks = 12243 <4322704896> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
Ticks = 12243 <4322704896> <AuLog.Initializer> <5> Initialized essentialsound::commands
Ticks = 12243 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
Ticks = 12245 <4322704896> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport
Ticks = 12245 <4322704896> <AuLog.Initializer> <5> Initialized AuBackend
Ticks = 12245 <4322704896> <AuLog.Initializer> <5> Initialized AuApplication
Ticks = 12246 <4322704896> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler
Ticks = 12246 <4322704896> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler
Ticks = 12246 <4322704896> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
Ticks = 12246 <4322704896> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
Ticks = 12246 <4322704896> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::ExceptionLogging
Ticks = 12246 <4322704896> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterSentry::LogFilePath
Ticks = 12247 <4322704896> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
Ticks = 12248 <4322704896> <AuLog.Initializer> <5> Initialized AuUI
Ticks = 12248 <4322704896> <AuLog.Initializer> <5> Initialized AuUI::MainThreadHangMonitor
Ticks = 12248 <4322704896> <AuLog.Startup> <5> Initializing AuBackEnd
Ticks = 12332 <4322704896> <AuLog.Startup> <5> Initializing AuApplication
Ticks = 12334 <4322704896> <AuLog.Startup> <5> AuApplication initialization sequence started...
Ticks = 12337 <4322704896> <AuLog.Startup> <5> Intializing dva unit test and console
Ticks = 12337 <4322704896> <AuLog.Startup> <5> Initializing Audio Device
Ticks = 12941 <4322704896> <AuLog.Startup> <5> Initializing XMP System
Ticks = 12950 <4322704896> <AuLog.Startup> <5> Session Host initialization sequence started...
Ticks = 12951 <4322704896> <AuLog.Startup> <5> Session Host initialization sequence complete.
Ticks = 12953 <4322704896> <AuLog.Startup> <5> Initializing Document Manager
Ticks = 12954 <4322704896> <AuLog.Startup> <5> Initializing Project Manager
Ticks = 12976 <4322704896> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
Ticks = 12983 <4322704896> <AuLog.Startup> <5> Initializing Clipboard Manager
Ticks = 12983 <4322704896> <AuLog.Startup> <5> Initializing Preset Manager
Ticks = 13011 <4322704896> <AuLog.Startup> <5> Initializing Favorites Manager
Ticks = 13023 <4322704896> <AuLog.Startup> <5> Initializing AutoSave Manager
Ticks = 13024 <4322704896> <AuLog.Startup> <5> Initializing Essential Sound
Ticks = 13148 <4322704896> <AuLog.Startup> <5> AuApplication initialization sequence complete.
Ticks = 13151 <4322704896> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 13155 <4322704896> <AuLog.Startup> <5> Initializing AsyncQueueManager
Ticks = 13156 <4322704896> <AuLog.Startup> <5> Initializing AuUI
Ticks = 15147 <4322704896> <AuLog.Startup> <5> Setting up temp directories
Ticks = 15147 <4322704896> <aui.SplashScreen> <5> Initializing (AuUI) took 1.74862 seconds.
Ticks = 15170 <4322704896> <AuLog.Startup> <5> AuUI initialization sequence complete.
Ticks = 15865 <4322704896> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 24951 <4322704896> <aui.MainThreadHangMonitor> <5> UI Blocked for 2.61646 seconds.

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
April 23, 2021

Think it might be the one before that we need to see - this one is indicating that the previous session crashed, and it's the log file from that session that might give us the clue.

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