Nothing will launch from Creative Cloud, including Audition

New Here ,
Sep 12, 2021 Sep 12, 2021

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I have tried reinstalling creative cloud itself and every single application several times, but I don't even get a launch crash. It's as if the launch command isn't even being received. I can't find anything about this specific issue online, only creative cloud crash reports. I did find one post mentioning an accidental quarantine of the program. I have checked my antivirus, and nothing is currently in quarantine.

 

It worked fine the last few times I've used it. I went without touching any CC apps over the summer, and then this happened when I tried to boot it back up. I was hoping it was  an update issue that would be fixed soon, but that doesn't seem to be the case.

 

I've also tried accessing the apps through the adobe website rather than the desktop launcher, and have had the same issues. As far as I can tell, my subscription is still valid. The apps also don't show up on task manager when I attempt to start them. 

 

I anticipate needing this software soon, so if anyone has any advice that would be greatly appreciated!

 
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Crash , Freeze or hang , How to

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Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

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Mac or PC? If you click on your photo or ident in the CC app, then you can verify from there whether your account is still up to date, and therefore valid. If you are going to uninstall and reinstall, then locate the CCcleaner app and use this to do it - it makes a much more comprehensive job of cleaning up behind itself, and a clean install is rather more likely to work.

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New Here ,
Sep 12, 2021 Sep 12, 2021

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I'm on PC. Is CC Cleaner an Adobe product, or from another company?

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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It's an Adobe product - it has to be! You'll find it here: CC cleaner tool 

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Well, I gave the cleaner a shot. No luck, same issue as before. Do you have any more advice?

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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If Audition is correctly installed, and your attempt to start it fails, then it will have created a crash report - even though nothing has appeared on screen. To get to it, you need to follow my instructions at the end of this thread: Audition crashed - now what? Initially post the log file here, because there may be an obvious cause for what's happening. The last resort is to send it to audbugs@adobe.com.

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