Adobe Bridge 2022 Continous Crashing Photo Downloader on Mac OS 12.01 (Monterey)

[Milowitsch]

I am using Adobe Bridge 2022 (version 12.0.0. 234) on my iMac with Mac OS 12.01.

I have tried many times to download pictures from my SD card, but Photo Downloader continues to crash and making up crash reports. Now I can't even repeat opening Photo Downloader anymore to show the fault message I receive.

I use Photo Downloader mainly to rename my downloaded files.

Please help me what I can do to solve this problem.

Adobe charges a hefty amount for an annual subscription for which I may expect a perfect software without such nasty problems.

Regards,

Miel

[Rahul Saraogi]

Hi,

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

Thanks,
Bridge Team

[Milowitsch]

Hi Rahul,

It has been some time since I have been here because there was a period Photo Downloader did actually work as it should.

With macOS Ventura 13.2.1 and Adobe Bridge 2023 Version 13.0.2.636  history repeats itself again and Photo Downloader does not recognize memory cards inserted in my iMac. Why can't Adobe engineer expensive software without continous bugs; even the same bugs as before in previous releases? Very annoying and unprofessional!

Regards,

Miel

[pankajg6675616]

Hi Milowitsch,

We have released Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Bridge Team

[Milowitsch]

Hi!,

Thanks for your reply!

I have installed Adobe Bridge Beta (13.0.3.686) and indeed Photo Downloader now reacts on an inserted SD-Card.

Also downloading and filename change works again.

However....., the name of the sub directory (sub maps) acts strange: a cryptic series of characters is first displayed and after a while the correct date appears under the subdirectory.

Also after editing the meta data template, some changes i.e. copyright information can not be saved and thus are not entered to the downloaded pictures.

So not ideal yet, but I hope it will keep functioning as it should, even after software updates of both Adobe and Apple macOS.

Kind regards,

Miel