Adobe Bridge Constantly Crashing on Mac M1 vs 12.6

[Joshua26569244vl5h]

I just updated my macbook pro M1 to Montereyv12.6 and bridge keeps crashing continually. I uninstalled and reinstalled it, and it keeps crashing.

[gary_sc · Accepted solution]

Have you updated your Bridge to the new M1 Beta?

If not, please try this:

https://community.adobe.com/t5/bridge-discussions/the-adobe-bridge-beta-is-now-available/m-p/1312871...

[Joshua26569244vl5h]

Ah, that was it. Seems weird that I would be expected to use a beta software in a production environment though...

[dhanunjai]

even that doesnt work,

this is so irritating.

there whould be a way

[PECourtejoie]

Hello, Bridge 13.0.1 has native M1 suppport, you should upgrade to that version, but be informed that while it supports a modern UI with multiple content tabs, it has for the moment lost the multiple windows feature. It might be wise to keep a copy of V12 if you need that feature.

[PECourtejoie]

Hi, could you explain the problems you are facing? Did you try 13.0.1? Or resetting preferences? 

[dhanunjai]

recently bought mac studio. Setup the new mac with the latest OS and started installing all the apps along with adobe creative suite and FCP.

but unfortunately, bridge crashing unexpectedly without opening. 

i tried uninstalling and reinstalling the suite but this also doesn't work.

i have rechecked it on my old mac mini which it was installed earlier. There its working fine.

[PECourtejoie]

Hi, try holding CMD+OPT+SHIFT as you start bridge to reset its preferences.

Make sure you are using the latest versions.

If nothing works, the hardcore method is using the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[dhanunjai]

i tried both the options, but bridge didnt worked even after. 

i'm struck without a solution

[PECourtejoie]

Which options do you mean? Are you on 13.0.1? 
Install a previous version from the Creative Cloud application: https://helpx.adobe.com/download-install/using/install-previous-version.html

[Rahul Saraogi]

Hello,

Thank you for reaching out to us. 

1. Please check if the following folder and all its children have read/write access /Users/<>/Library/Application Support/Adobe. If not,  please do so and then try and let us know if that resolves the issue.

2. Please share the crash log with sharewithbr@adobe.com. You  can find  the  crash log at /Users/<>/Library/Logs/DiagnosticReports or Open you Console.app -> Crash Reports -> Right click to Reveal in Finder on the latest crash report corresponding to your Bridge crash

3. If you have submitted the crash logs, then the email id mentioned during the submission. Please share it over sharewithbr@adobe.com

We might reach out to you for further information if needed.

Thanks,

Bridge Team

[dhanunjai]

As advised shared the crash report to the email ID

[Rahul Saraogi]

Thank you. We have received the report and will investigate the issue.

For now, it would be helpful if you can share Bridgelog.log present at the following location with sharewithbr@adobe.com

/Users/<>/Library/Application Support/Adobe/Bridge 2023

Meanwhile, did you get a chance to check Point #1 above?

We might reach out to you for further information if needed.

Thanks,

Bridge Team

[dhanunjai]

Yes, i have checked already read/write access given to system

[Rahul Saraogi]

Thank you for the confirmation.

Could you please share Bridgelog.log present at the following location with sharewithbr@adobe.com

/Users/<>/Library/Application Support/Adobe/Bridge 2023

[dhanunjai]

i have already shared

[dhanunjai]

Thank you all for the support, 

the issue resolved only when i reset the studio altogether once again.

[Theo Schaefer]

This is happening on windows 11 as well.