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Adobe Bridge Won't open on my mac

Community Beginner ,
Jul 11, 2022 Jul 11, 2022

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Adobe bridge version 10.0.2.252 won't open on my mac once a week or so and I have to reset it to get it to open.  I'm sick and tired of having to re-set it and then customize it for my use.  I am running Monterey 12.4.  Can anyone PLEASE help me to keep this from happening?!

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Crash or freeze , Problem or error

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Participant ,
Jul 11, 2022 Jul 11, 2022

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I have the same issue.  And can't open Bridge since installing 12.4.  

I only installed 12.4 because part of Premiere Pro wasn't working and Adobe recommended it.  But then Bridge stopped working entirely.  I really wish there was more compatibility with any given operating system.

How did you reset it?  

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Community Beginner ,
Jul 11, 2022 Jul 11, 2022

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To get it reset and working, I think you click on it to open, but immediatly hit cmd-opt-shift.  See if that works.

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Community Expert ,
Jul 11, 2022 Jul 11, 2022

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Just before clicking on Bridge in the Dock or double-clicking the application, for the Mac, press Command-Option-Shift. For PCs, press Control-Alt -Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache”, and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

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Community Beginner ,
Jul 17, 2022 Jul 17, 2022

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cmd-opt-shift did NOT work.  Still get 

Adobe Bridge 2022 quit unexpectedly.

 

OS: 12.4

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Community Expert ,
Jul 18, 2022 Jul 18, 2022

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What does the crash log file show? I use Bridge on Monterey and it works as expected.

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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How do I get the crash log file?

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Community Expert ,
Jul 18, 2022 Jul 18, 2022

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Is it coming up when Bridge crashes? Console.app is the system log reader.

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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No it doesn't come up and then bridge won't open without a reset.

 

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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I will have to get back to you on that one because the console doesn't have a bridge crash listed...  I haven't used it much recently and apparently it hasn't crashed recently.

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Still not working.

here is part of my Crash Report.

System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_MEMORY_ERROR at 0x000000010b1dc3a7
Exception Codes:       0x000000000000000a, 0x000000010b1dc3a7
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Reason:    Namespace SIGNAL, Code 10 Bus error: 10
Terminating Process:   exc handler [5636]
 
VM Region Info: 0x10b1dc3a7 is in 0x10afed000-0x10b272000;  bytes after start: 2028455  bytes before end: 613464
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      __LINKEDIT                  10afa4000-10afe8000    [  272K] r--/rwx SM=COW  ...A/AdobeScCore
      GAP OF 0x5000 BYTES
--->  __TEXT                      10afed000-10b272000    [ 2580K] r-x/rwx SM=COW  ...ns/A/AdobeAGM
      __DATA                      10b272000-10b2a0000    [  184K] rw-/rwx SM=COW  ...ns/A/AdobeAGM
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   AdobeAGM                             0x10b1dc3a7 0x10afed000 + 2028455
1   ???                                         0x8 ???

 

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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LATEST

Uninstall - reinstall solved the problem.  Not surprised.

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