Bridge 2019 Crashing Frequently

[Iain_bru]

I updated my version of bridge last week to 2019 9.0.2.219 when deleting files it often crashes, this can be when I delete a lot of files or just a few. This forces me to Force quit and open bridge again. 

I get this when right clicking and moving to trash and also when using Command + Delete

Any help would be greatly appreciated

Iain

[Abhishek.Seth]

Hi Iain_bru,

Apologies for the inconvenience.

Request you to submit crash logs whenever you encounter crash again. Also please enter your email ID while submitting a crash , which will help us filter out your crash report for investigation.

In the mean while,  you can continue to use older versions of Adobe Bridge CC

Install previous version of your Creative Cloud app

Regards,

Abhishek Seth.

[Iain_bru]

Thanks Abhinshek,

I don't get a crash report as I have to force it to quit, I'll pop the older version back on now and see how I get along.

[jonob50062202]

The cause for me was camera raw 11.3. Uninstalled and rolled back to 11.1, all ok.

[Cari Jansen]

Would like to add to this thread, as also seeing a lot of crashes in Bridge CC 2019.

macOS High Sierra | 10.13.16
Adobe Bridge 9.0.3.375

Almost all my crashes are related to handling and editing metadata.

I can consistently crash Bridge by doing the following:

1. Right-click an image that contains metadata.
2. Choose File Info > Export
3. Save the XMP metadata in the default folder
4. Right-click on another image.
5. Choose File Info > Import, navigate to the previously saved XMP file and select it (use default options), click OK.

at that moment Bridge crashes.

I've also had it crash when just editing a metadata field.

Have tried clearing preferences, purging cache, etc, but the issue persists.

ON THIS TOPIC:

It would be lovely if I could simply right-click an image and 'Copy Metadata Settings' and then right-click another image and 'Apply Metadata Settings' ... similar to how you can copy and reapply CRW settings.

[jonob50062202]

Same, when labelling a file, it crashes. Downgraded to 9.0.2.219, same.

High Sierra.

I've sent a crash report.

No change in OS or Adobe applications in last few weeks, except Creative cloud application is up to date.  This is a function I use regularly, but today something has changed.

[NickLucas]

I get the crash as soon as I try to use keywords and tick against an existing keyword. As I needed to get dawn/sunrise pictures out to the media this morning this was more than frustrating. I've reverted to a much earlier version of Bridge (9.0.0.204) that seems to be ok so far. I'm on an iMac running Mojave. Not a happy CC customer !

[nicholasw28424228]

Since I installed camera raws update On My imac18,3 3.4 Ghz  Bridge CC 2019 keeps crashing after starting up.

[jonob50062202]

I fixed it. Removed camera raw 11.3, which I discovered had been installed by a colleague on my machine, back to 11.1 and all is well. Colleague has been uninstalled.

[NickLucas]

This looks to be along the right lines. I've gone back a couple of versions and bridge no longer crashes. However, I no longer have the new Texture slider

[alexfotoland]

Installed Bridge CC 2018. Everything works. Camera raw 11.3. And new Texture slider )))
Mac OS High Sierra 10.13.6, Photoshop CC 2019 20.0.4

[NickLucas]

This works for me too, if I need the "Tool" for contact sheets etc I load the Bridge 2019 on a temporary basis. I guess that we won't get a squeak out of Adobe until during the week to fix these issues.

[NickLucas]

I've also just gone through a remote session with Adobe - I don't know if anyone else has done this. The session didn't take long ( < twenty minutes ) and it showed that the latest Camera RAW is at fault - we all knew that, but did they ? Anyway, it's now officially logged so I guess we just have to sit back and be patient.

[Abhishek.Seth]

Dear Users,

Apologies for the inconvenience.

To resolve this issue , please use a lower version of Adobe Camera Raw than 11.3

We are working on fixing this issue and will be sharing an update shortly.

Regards,

Abhishek Seth.

[Abhishek.Seth]

Dear Users,

In order to fix this issue please download the latest version of Adobe Camera Raw (13.1.1) from Creative Cloud  Application.

Please let us know if you face any issues.

Regards,

Abhishek Seth.

[NickLucas]

Thank you Abhishek, this looks to have fixed the issue. Well done !

[Abhishek.Seth]

Correction: Correct Camera Raw version is 11.3.1

[courtneyw98665068]

I cant download or uninstall camera raw!

all options are greyed out on it except "view tutorials" so I can guess Im stuck with this useless, buggy piece of crap that I never use but it is currently destroying my work flow? GREAT ADOBE, KEEP ON SCREWING OVER YOUR PAYING CUSTOMERS! I really cant wait until Adobe is sued for every last cent of lost productivity you are responsible for world wide - you'll soon loose every last cent of that 13 + billion in revenue you raised last year by renting us broken software. in the mean-time HOW DO I USE ADOBE BRIDGE? I am trying to do my JOB?!

[Abhishek.Seth]

Please go to Adobe Creative Cloud Desktop Application and "Check for App Updates" in top right corner . If you still do not see the update , please sign out and sign in again from  Adobe Creative Cloud Desktop

[courtneyw98665068]

Apparently creative cloud was in the middle of an update (not that we can TURN THAT OFF or anything like that) so it updated itself and refreshed the settings automatically - god I hate this total lack of control over my system and software. Stop renting us broken crap please, sell us working things instead....yeah right, I hope Adobe gets broken up just crumbles under the weight of its own hubris very soon. peace out

[cnicphoto]

Every time I change a file's star rating inside Bridge and the metadata updates, Bridge crashes. It does it to any file in any folder on any hard drive. I uninstalled Bridge and re-installed it, but it still happens.

Mac OS Mojave 10.14.5

Adobe Bridge CC 9.0.3.279

[MihaelaMO]

This problem persists. I recently installed Adobe bridge 2019 and it doesn't even start. I uninstalled and reinstalled the program but it still does not work. Does anyone have this problem now? MacOS Mojave 10.14.6

[design-freek]

This update does not work. I had automatic updates on and 11.3.1 is already installed, yet Bridge is crashing when indexing. Where can I download 11.1?

[Swati_Agarwal]

Hi design-freek,

Apologies for the inconvenience.

Request you to submit crash logs whenever you encounter crash again. Also please enter your email ID while submitting a crash , which will help us filter out your crash report for investigation.

Thanks

Swati

[design-freek]

I have already submitted 2 or 3 crash reports.

Kind Regards

Mark Fogarty

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