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Bridge 2019 Crashing Frequently

New Here ,
Jan 14, 2019 Jan 14, 2019

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I updated my version of bridge last week to 2019 9.0.2.219 when deleting files it often crashes, this can be when I delete a lot of files or just a few. This forces me to Force quit and open bridge again. 

I get this when right clicking and moving to trash and also when using Command + Delete

Any help would be greatly appreciated

Iain

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Hi Iain_bru,

Apologies for the inconvenience.

Request you to submit crash logs whenever you encounter crash again. Also please enter your email ID while submitting a crash , which will help us filter out your crash report for investigation.

In the mean while,  you can continue to use older versions of Adobe Bridge CC

Install previous version of your Creative Cloud app

Regards,

Abhishek Seth.

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New Here ,
Jan 15, 2019 Jan 15, 2019

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Thanks Abhinshek,

I don't get a crash report as I have to force it to quit, I'll pop the older version back on now and see how I get along.

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Explorer ,
May 17, 2019 May 17, 2019

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The cause for me was camera raw 11.3. Uninstalled and rolled back to 11.1, all ok.

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Guide ,
May 15, 2019 May 15, 2019

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Would like to add to this thread, as also seeing a lot of crashes in Bridge CC 2019.

macOS High Sierra | 10.13.16
Adobe Bridge 9.0.3.375

Almost all my crashes are related to handling and editing metadata.

I can consistently crash Bridge by doing the following:

  1. Right-click an image that contains metadata.
  2. Choose File Info > Export
  3. Save the XMP metadata in the default folder
  4. Right-click on another image.
  5. Choose File Info > Import, navigate to the previously saved XMP file and select it (use default options), click OK.

at that moment Bridge crashes.

I've also had it crash when just editing a metadata field.

Have tried clearing preferences, purging cache, etc, but the issue persists.

ON THIS TOPIC:

It would be lovely if I could simply right-click an image and 'Copy Metadata Settings' and then right-click another image and 'Apply Metadata Settings' ... similar to how you can copy and reapply CRW settings.

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Explorer ,
May 16, 2019 May 16, 2019

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Same, when labelling a file, it crashes. Downgraded to 9.0.2.219, same.

High Sierra.

I've sent a crash report.

No change in OS or Adobe applications in last few weeks, except Creative cloud application is up to date.  This is a function I use regularly, but today something has changed.

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Explorer ,
May 16, 2019 May 16, 2019

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I get the crash as soon as I try to use keywords and tick against an existing keyword. As I needed to get dawn/sunrise pictures out to the media this morning this was more than frustrating. I've reverted to a much earlier version of Bridge (9.0.0.204) that seems to be ok so far. I'm on an iMac running Mojave. Not a happy CC customer !

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Community Beginner ,
May 16, 2019 May 16, 2019

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Since I installed camera raws update On My imac18,3 3.4 Ghz  Bridge CC 2019 keeps crashing after starting up.

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Explorer ,
May 16, 2019 May 16, 2019

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I fixed it. Removed camera raw 11.3, which I discovered had been installed by a colleague on my machine, back to 11.1 and all is well. Colleague has been uninstalled.

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Explorer ,
May 17, 2019 May 17, 2019

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This looks to be along the right lines. I've gone back a couple of versions and bridge no longer crashes. However, I no longer have the new Texture slider

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Community Beginner ,
May 18, 2019 May 18, 2019

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Installed Bridge CC 2018. Everything works. Camera raw 11.3. And new Texture slider )))
Mac OS High Sierra 10.13.6, Photoshop CC 2019 20.0.4

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Explorer ,
May 18, 2019 May 18, 2019

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This works for me too, if I need the "Tool" for contact sheets etc I load the Bridge 2019 on a temporary basis. I guess that we won't get a squeak out of Adobe until during the week to fix these issues.

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Explorer ,
May 19, 2019 May 19, 2019

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I've also just gone through a remote session with Adobe - I don't know if anyone else has done this. The session didn't take long ( < twenty minutes ) and it showed that the latest Camera RAW is at fault - we all knew that, but did they ? Anyway, it's now officially logged so I guess we just have to sit back and be patient.

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Adobe Employee ,
May 20, 2019 May 20, 2019

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Dear Users,

Apologies for the inconvenience.

To resolve this issue , please use a lower version of Adobe Camera Raw than 11.3

We are working on fixing this issue and will be sharing an update shortly.

Regards,

Abhishek Seth.

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Adobe Employee ,
May 22, 2019 May 22, 2019

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Dear Users,

In order to fix this issue please download the latest version of Adobe Camera Raw (13.1.1) from Creative Cloud  Application.

Please let us know if you face any issues.

Regards,

Abhishek Seth.

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Explorer ,
May 22, 2019 May 22, 2019

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Thank you Abhishek, this looks to have fixed the issue. Well done !

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Adobe Employee ,
May 22, 2019 May 22, 2019

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Correction: Correct Camera Raw version is 11.3.1

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Participant ,
May 22, 2019 May 22, 2019

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I cant download or uninstall camera raw!

Screen Shot 2019-05-23 at 9.09.09 am.jpg

all options are greyed out on it except "view tutorials" so I can guess Im stuck with this useless, buggy piece of crap that I never use but it is currently destroying my work flow? GREAT ADOBE, KEEP ON SCREWING OVER YOUR PAYING CUSTOMERS! I really cant wait until Adobe is sued for every last cent of lost productivity you are responsible for world wide - you'll soon loose every last cent of that 13 + billion in revenue you raised last year by renting us broken software. in the mean-time HOW DO I USE ADOBE BRIDGE? I am trying to do my JOB?!

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Adobe Employee ,
May 22, 2019 May 22, 2019

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Please go to Adobe Creative Cloud Desktop Application and "Check for App Updates" in top right corner . If you still do not see the update , please sign out and sign in again from  Adobe Creative Cloud Desktop

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Participant ,
May 23, 2019 May 23, 2019

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Apparently creative cloud was in the middle of an update (not that we can TURN THAT OFF or anything like that) so it updated itself and refreshed the settings automatically - god I hate this total lack of control over my system and software. Stop renting us broken crap please, sell us working things instead....yeah right, I hope Adobe gets broken up just crumbles under the weight of its own hubris very soon. peace out

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New Here ,
May 18, 2019 May 18, 2019

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Every time I change a file's star rating inside Bridge and the metadata updates, Bridge crashes. It does it to any file in any folder on any hard drive. I uninstalled Bridge and re-installed it, but it still happens.

Mac OS Mojave 10.14.5

Adobe Bridge CC 9.0.3.279

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New Here ,
Oct 14, 2019 Oct 14, 2019

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LATEST

This problem persists. I recently installed Adobe bridge 2019 and it doesn't even start. I uninstalled and reinstalled the program but it still does not work. Does anyone have this problem now? MacOS Mojave 10.14.6

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New Here ,
May 30, 2019 May 30, 2019

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This update does not work. I had automatic updates on and 11.3.1 is already installed, yet Bridge is crashing when indexing. Where can I download 11.1?

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Adobe Employee ,
Jun 03, 2019 Jun 03, 2019

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Hi design-freek,

Apologies for the inconvenience.

Request you to submit crash logs whenever you encounter crash again. Also please enter your email ID while submitting a crash , which will help us filter out your crash report for investigation.

Thanks

Swati

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New Here ,
Jun 03, 2019 Jun 03, 2019

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I have already submitted 2 or 3 crash reports.

Kind Regards

Mark Fogarty

0121 748 9950

Inspired Thinking Group (ITG) Limited. Registered office:

315 Fort Dunlop, Fort Parkway, Birmingham B24 9FD.

Registered in England no. 2967284

Tel: 0121 748 9950.

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