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Bridge 2020 still crashing on launch after latest update (unsolved)

Explorer ,
Dec 10, 2019 Dec 10, 2019

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Hi there,

 

Adobe Bridge 2020 is still the only app that crashes for me even after the latest update to v10.0.1.

With crashing I mean it bounces a few times in dock then closes without posting a crash report window.

Thankfully Adobe 2019 still works and is currently in use along with the latest Photoshop and Lightroom versions on macOS Catalina 10.15.1

Any ideas?

 

Thanks in advance

 

 

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Community Expert ,
Dec 10, 2019 Dec 10, 2019

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Try resetting your preferences.

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Explorer ,
Dec 10, 2019 Dec 10, 2019

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Should have mentioned this but I already did a prefs reset with same result, then I removed both 2019 and 2020 versions along with their leftovers (cache, application support, prefs, etc..) and installed 2020 with same result. 

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People's Champ ,
Dec 10, 2019 Dec 10, 2019

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That version crashes all the time.

Unfortunately your going to use 2019 for awhile.

Adobe will on Christmas vacation until the beginging of next year.

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Adobe Employee ,
Dec 17, 2019 Dec 17, 2019

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WLan,

 

Sorry about the crashes you're seeing in Catalina, the engineering team has requested a bit of info to help with the investigations.  Could you help provide the following?

 

  1. Crash logs from: ~/Library/Logs/DiagnosticReports/
  2. Bridge logs at:
  • MAC - ~/Library/Application Support/Adobe/ Bridge 2020/
  • WIN - %appdata%\Roaming\Adobe\Bridge 2020

 

Let me know if you have any questions.

Regards,

Pete

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Explorer ,
Dec 21, 2019 Dec 21, 2019

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Apologies for the late reply Pete and thanks for helping out.

I just installed Bridge 2020 again and checked the above folders after the app crashed. Again this happens immediatly after launch so no crash report available.

 

1. There are no crash logs in this folder. This folder only holds one empty folder called "Retired"

2. Here is the copy/paste from Bridgelog.log

 

INFO | 2019-12-21 | 14:01:18.500 | 105553181361664 | Initialize | Bridge Version: 10.0.1.126
INFO | 2019-12-21 | 14:01:18.500 | 105553181361664 | Initialize | Load ZString file for strings
INFO | 2019-12-21 | 14:01:18.512 | 105553181361664 | Initialize | Load ZString file for shortcuts
INFO | 2019-12-21 | 14:01:18.514 | 105553181361664 | GetInstance | NGL::GetInstance:: Initialize NGLWrapper Instance
INFO | 2019-12-21 | 14:01:18.549 | 105553181361664 | Initialize | Init Bib Libraries
INFO | 2019-12-21 | 14:01:18.551 | 105553181361664 | Initialize | Init Bridge Core
INFO | 2019-12-21 | 14:01:18.551 | 105553181361664 | FBCoreInitialize | FBCoreInitalize - CheckPoint 3
INFO | 2019-12-21 | 14:01:18.594 | 105553181361664 | FBCoreInitialize | FBCoreInitalize - CheckPoint 4
INFO | 2019-12-21 | 14:01:18.595 | 105553181361664 | Initialize | Initalized Bridge Core
INFO | 2019-12-21 | 14:01:18.769 | 105553181361664 | RunStart | AdobeCrashReporterInitialize()
INFO | 2019-12-21 | 14:01:18.778 | 105553181361664 | RunStart | MigratePreferences
INFO | 2019-12-21 | 14:01:18.902 | 105553181361664 | HandleOpenApplication | HandleOpenApplication : Init Completed
INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check the system requirements
INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check Requirements
INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check physical RAM
INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check free disk space
INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check operating system
INFO | 2019-12-21 | 14:01:21.189 | 105553181361664 | DoNew | Done creating first document
INFO | 2019-12-21 | 14:01:21.236 | 105553181361664 | TargetChanged | TargetChanged to /Users/me
ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoOpen | BrowserDocument::DoOpen threw an exception
ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoNew | PApplication::DoNew(BrowserTarget) threw an exception
INFO | 2019-12-21 | 14:01:21.251 | 105553181361664 | RunStart | Registering Bridge URL Protocol
INFO | 2019-12-21 | 14:01:21.251 | 105553181361664 | RunStart | Initializing IdleTimeCacheOptimizer
INFO | 2019-12-21 | 14:01:21.251 | 105553181361664 | RunStart | Init Really Completed
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: IFF Format
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: BMP
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Color Halftone...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Crop and Straighten Photos Filter
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Crystallize...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: De-Interlace...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Displace...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Extrude...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Fibers...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: HSB/HSL
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Lens Flare...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Mezzotint...
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: OpenEXR
INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Pinch...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Pointillize...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Polar Coordinates...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Radial Blur...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Ripple...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Shear...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Smart Blur...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Spherize...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Targa
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Tiles...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Twirl...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Wave...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Wind...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: ZigZag...
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: SGI RGB
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: PCX
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Dicom
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Cineon
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Radiance
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: CompuServe GIF
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: PNG
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Pixar
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Portable Bit Map
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Wireless Bitmap
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: JPEG 2000
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Camera Raw
INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Camera Raw Filter
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | SaveGlobalMRUFolders()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | ClearGlobalMRUFolders()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | GeoMapMarkerManager::ShutDown()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | BridgeFeatures::Terminate()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | RequestManager::Terminate()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | BridgeCache::MustReleaseChildren()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | BridgeNode::ClearNodeCache()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | PlacesModel::Terminate()
INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | Publish::Terminate()
INFO | 2019-12-21 | 14:01:22.311 | 105553181361664 | Exit | BridgeScripting::Terminate()
INFO | 2019-12-21 | 14:01:22.413 | 105553181361664 | Exit | Save panel registry
INFO | 2019-12-21 | 14:01:22.413 | 105553181361664 | Exit | ShutdownFBCore()
INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | CleanUpOpenWithAppCache()
INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | TerminateFileInfo()
INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | TerminateOWL()
INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | TerminateBIBLibs()
INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | ClearCache | OutputPDFImageCacheManager: Deleting cache directory /Users/me/Library/Application Support/Adobe/Bridge 2020/OutputModule/ImageCache.
INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | Exit | CApplication::Exit()
INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | ~PApplication | Quitting Bridge
INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | ~PApplication | WriteKeywordsToDisk()
INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | WriteMetadataToDisk()
INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fBrowserDocs.DeleteAndRemoveAll()
INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fCopyProgressDialogs.DeleteAndRemoveAll()
INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fProgressDialogs.DeleteAndRemoveAll()
INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fBuildCacheStatusDialogs.DeleteAndRemoveAll()
INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | PPreferences::Terminate()
INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | Delete and free all workspaces
INFO | 2019-12-21 | 14:01:22.561 | 105553181361664 | ~PApplication | Close Log

 

Obviously this stands out:

ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoOpen | BrowserDocument::DoOpen threw an exception
ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoNew | PApplication::DoNew(BrowserTarget) threw an exception
 
I'll see what google comes up but hopefully you guys got a quick solution for me. Thanks in advance!

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Explorer ,
Jan 10, 2020 Jan 10, 2020

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Any ideas Pete?

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People's Champ ,
Jan 10, 2020 Jan 10, 2020

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Like my original post indicated.

The update should have never been released.

To be released and then take off for 3 week holiday is even more of a issue.

The app is broken when using Catalina

The log you posted indicated the runtime functions crash due to permission issues.

Very disappointed in Adobe on this one. 

 

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Explorer ,
Jan 10, 2020 Jan 10, 2020

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Permission issues you say? Is there anything I can do? I've checked folder permissions for Adobe Bridge before and found nothing unusual. Could a missing certificate be causing this? But then why doesn't Bridge 2019 right?

Thanks mate!

 

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Adobe Employee ,
Jan 15, 2020 Jan 15, 2020

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Hi WLan -- Unfortunately, no update to provide at this time. I would like to thank you for providing the log detail like you have. The engineering team is currently investigating and will give an update when they have more to share. 

Stay tuned.

 

Regards,

PG

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Explorer ,
Jan 22, 2020 Jan 22, 2020

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Alright thanks Pete!

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Adobe Employee ,
Jan 23, 2020 Jan 23, 2020

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Hi Wlan and all,

 

The Bridge crash on Catalina should be resolved in the 10.0.2 release.

https://helpx.adobe.com/bridge/kb/fixed-issues.html#January2020releaseversion1002

 

Try updating to 10.0.2 and let us know if you're still running into crashes in Catalina!

Regards,

Pete

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Explorer ,
Jan 24, 2020 Jan 24, 2020

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Hi Pete,

 

The Creative Cloud app still shows v10.0.1 but I'll check for a direct link. I'll let you know how it goes, thanks in advance!

Speaking of which could you please ask the design team to add a dark theme to the creative cloud app so it fits nicely with the dark Mac theme? thanks.

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Explorer ,
Jan 24, 2020 Jan 24, 2020

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I figured maybe it requires the 10.0.1 first to show the next update but after updating v10.0.2 was already installed. So it showed v10.0.1 but installed v10.0.2.

Anyway, the issue has not been resolved. The icon jumps a few times and then Bridge closes again without ever showing a window, be it app windfow or crash report window.

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Adobe Employee ,
Jan 24, 2020 Jan 24, 2020

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Hmm... Thanks for the detail WLan-- Sorry Bridge still isn't running for you. 


Have you tried creating a new Administrative user on your system to see if Bridge runs in that user successfully?

https://support.apple.com/en-us/HT204443

 

Regarding the dark theme -- This is a popular feature request that the team is aware of and working on. 

 

Regards,

Pete

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Explorer ,
Jan 25, 2020 Jan 25, 2020

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Hi Pete,

Nope same deal after creating a new administrator account and installing Bridge v10.0.2

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Adobe Employee ,
Jan 27, 2020 Jan 27, 2020

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Dang. Thanks Wlan. 

 

Would you be able to provide the crash logs created under this new user like you did before?

 

I can then pass them onto the engineering team to further investigate.

Really sorry Bridge isn't working for you yet. 

 

Regards,

Pete

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Explorer ,
Jan 28, 2020 Jan 28, 2020

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Hi Pete,

 

Here goes:

 

INFO | 2020-01-28 | 12:45:43.299 | 105553165699840 | Initialize | Bridge Version: 10.0.2.131
INFO | 2020-01-28 | 12:45:43.299 | 105553165699840 | Initialize | Load ZString file for strings
INFO | 2020-01-28 | 12:45:43.300 | 105553165699840 | Initialize | Load ZString file for shortcuts
INFO | 2020-01-28 | 12:45:43.301 | 105553165699840 | GetInstance | NGL::GetInstance:: Initialize NGLWrapper Instance
INFO | 2020-01-28 | 12:45:43.342 | 105553165699840 | Initialize | Init Bib Libraries
INFO | 2020-01-28 | 12:45:43.343 | 105553165699840 | Initialize | Init Bridge Core
INFO | 2020-01-28 | 12:45:43.343 | 105553165699840 | FBCoreInitialize | FBCoreInitalize - CheckPoint 3
INFO | 2020-01-28 | 12:45:43.382 | 105553165699840 | FBCoreInitialize | FBCoreInitalize - CheckPoint 4
INFO | 2020-01-28 | 12:45:43.382 | 105553165699840 | Initialize | Initalized Bridge Core
INFO | 2020-01-28 | 12:45:43.535 | 105553165699840 | RunStart | AdobeCrashReporterInitialize()
INFO | 2020-01-28 | 12:45:43.544 | 105553165699840 | RunStart | MigratePreferences
INFO | 2020-01-28 | 12:45:43.545 | 105553165699840 | RunStart | Check the system requirements
INFO | 2020-01-28 | 12:45:43.545 | 105553165699840 | RunStart | Check Requirements
INFO | 2020-01-28 | 12:45:43.545 | 105553165699840 | RunStart | Check physical RAM
INFO | 2020-01-28 | 12:45:43.545 | 105553165699840 | RunStart | Check free disk space
INFO | 2020-01-28 | 12:45:43.545 | 105553165699840 | RunStart | Check operating system
INFO | 2020-01-28 | 12:45:43.552 | 105553165699840 | ConnectDb | Version out of date, creating new schema
INFO | 2020-01-28 | 12:45:43.671 | 105553165699840 | DoNew | Done creating first document
INFO | 2020-01-28 | 12:45:43.729 | 105553165699840 | TargetChanged | TargetChanged to /Users/Test
ERROR | 2020-01-28 | 12:45:43.743 | 105553165699840 | DoOpen | BrowserDocument::DoOpen threw an exception
ERROR | 2020-01-28 | 12:45:43.743 | 105553165699840 | DoNew | PApplication::DoNew(BrowserTarget) threw an exception
INFO | 2020-01-28 | 12:45:43.743 | 105553165699840 | RunStart | Registering Bridge URL Protocol
INFO | 2020-01-28 | 12:45:43.743 | 105553165699840 | RunStart | Initializing IdleTimeCacheOptimizer
INFO | 2020-01-28 | 12:45:43.743 | 105553165699840 | RunStart | Init Really Completed
INFO | 2020-01-28 | 12:45:43.839 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: IFF Format
INFO | 2020-01-28 | 12:45:43.842 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: BMP
INFO | 2020-01-28 | 12:45:43.842 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Color Halftone...
INFO | 2020-01-28 | 12:45:43.842 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Crop and Straighten Photos Filter
INFO | 2020-01-28 | 12:45:43.842 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Crystallize...
INFO | 2020-01-28 | 12:45:43.842 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: De-Interlace...
INFO | 2020-01-28 | 12:45:43.842 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Displace...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Extrude...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Fibers...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: HSB/HSL
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Lens Flare...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Mezzotint...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: OpenEXR
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Pinch...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Pointillize...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Polar Coordinates...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Radial Blur...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Ripple...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Shear...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Smart Blur...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Spherize...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Targa
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Tiles...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Twirl...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Wave...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Wind...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: ZigZag...
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: SGI RGB
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: PCX
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Dicom
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Cineon
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Radiance
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: CompuServe GIF
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: PNG
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Pixar
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Portable Bit Map
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Wireless Bitmap
INFO | 2020-01-28 | 12:45:43.843 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: JPEG 2000
INFO | 2020-01-28 | 12:45:43.844 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Camera Raw
INFO | 2020-01-28 | 12:45:43.844 | 105553165699840 | BridgeSPStartupNotify | Plugin loaded: Camera Raw Filter
INFO | 2020-01-28 | 12:45:45.559 | 105553165699840 | Exit | SaveGlobalMRUFolders()
INFO | 2020-01-28 | 12:45:45.559 | 105553165699840 | Exit | ClearGlobalMRUFolders()
INFO | 2020-01-28 | 12:45:45.559 | 105553165699840 | Exit | GeoMapMarkerManager::ShutDown()
INFO | 2020-01-28 | 12:45:45.559 | 105553165699840 | Exit | BridgeFeatures::Terminate()
INFO | 2020-01-28 | 12:45:45.559 | 105553165699840 | Exit | RequestManager::Terminate()
INFO | 2020-01-28 | 12:45:45.559 | 105553165699840 | Exit | BridgeCache::MustReleaseChildren()
INFO | 2020-01-28 | 12:45:45.560 | 105553165699840 | Exit | BridgeNode::ClearNodeCache()
INFO | 2020-01-28 | 12:45:45.560 | 105553165699840 | Exit | PlacesModel::Terminate()
INFO | 2020-01-28 | 12:45:45.560 | 105553165699840 | Exit | Publish::Terminate()
INFO | 2020-01-28 | 12:45:45.560 | 105553165699840 | Exit | BridgeScripting::Terminate()
INFO | 2020-01-28 | 12:45:45.573 | 105553165699840 | Exit | Save panel registry
INFO | 2020-01-28 | 12:45:45.573 | 105553165699840 | Exit | ShutdownFBCore()
INFO | 2020-01-28 | 12:45:45.637 | 105553165699840 | Exit | CleanUpOpenWithAppCache()
INFO | 2020-01-28 | 12:45:45.637 | 105553165699840 | Exit | TerminateFileInfo()
INFO | 2020-01-28 | 12:45:45.637 | 105553165699840 | Exit | TerminateOWL()
INFO | 2020-01-28 | 12:45:45.637 | 105553165699840 | Exit | TerminateBIBLibs()
INFO | 2020-01-28 | 12:45:45.639 | 105553165699840 | ClearCache | OutputPDFImageCacheManager: Deleting cache directory /Users/Test/Library/Application Support/Adobe/Bridge 2020/OutputModule/ImageCache.
INFO | 2020-01-28 | 12:45:45.639 | 105553165699840 | Exit | CApplication::Exit()
INFO | 2020-01-28 | 12:45:45.639 | 105553165699840 | ~PApplication | Quitting Bridge
INFO | 2020-01-28 | 12:45:45.639 | 105553165699840 | ~PApplication | WriteKeywordsToDisk()
INFO | 2020-01-28 | 12:45:45.640 | 105553165699840 | ~PApplication | WriteMetadataToDisk()
INFO | 2020-01-28 | 12:45:45.640 | 105553165699840 | ~PApplication | fBrowserDocs.DeleteAndRemoveAll()
INFO | 2020-01-28 | 12:45:45.640 | 105553165699840 | ~PApplication | fCopyProgressDialogs.DeleteAndRemoveAll()
INFO | 2020-01-28 | 12:45:45.640 | 105553165699840 | ~PApplication | fProgressDialogs.DeleteAndRemoveAll()
INFO | 2020-01-28 | 12:45:45.640 | 105553165699840 | ~PApplication | fBuildCacheStatusDialogs.DeleteAndRemoveAll()
INFO | 2020-01-28 | 12:45:45.640 | 105553165699840 | ~PApplication | PPreferences::Terminate()
INFO | 2020-01-28 | 12:45:45.640 | 105553165699840 | ~PApplication | Delete and free all workspaces
INFO | 2020-01-28 | 12:45:45.641 | 105553165699840 | ~PApplication | Close Log

 

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Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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Thanks you Wlan for the crash log details again.

The engineering team is currently investigating and are curious to setup a screenshare with you.

 

Would you be willing to screenshare and work with them to help resolve this on your machine?

 

As employee, I'm able to see your logged-in account address here in the forum, would that gmail address work for the engineering team to follow up with you?

 

Regards,

Pete

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Explorer ,
Apr 15, 2020 Apr 15, 2020

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I'm in a fresh install of Catalina. Obviously the first thing I tried was Adobe Bridge 2020. Lo and behold it crashes again. What on earth is up with this app guys? This is the only app that is giving me issues, even in a fresh install, go figure!

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Explorer ,
Apr 15, 2020 Apr 15, 2020

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This error always comes up in Console when launching Bridge:

com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.Adobe Bridge 2020.2092): Failed to bootstrap path: path = /Applications/Adobe Bridge 2020/Adobe Bridge 2020.app/Contents/Frameworks/wrservices.framework/Versions/A/WRServices, error = 2: No such file or directory

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Explorer ,
Apr 20, 2020 Apr 20, 2020

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So to sum up the things I've tried on my previous Catalina install and now new installion. As a matter of fact I went into the trouble of performing a clean install because I was certain this issue would not exist, boy was I wrong and what a waste of time, energy and money.

Again keep in mind this is the ONLY app that crashes on launch, I have no issue whatsoever with all the other apps I use, including Adobe Bridge 2019!

 

Previous Catalina instalation:

 

- Reset Prefs and Clear Cache

- Reinstall Adobe Bridge 2020

- Reinstall Creative Cloud

- Allow Read & Write for Bridge 2020 in sharing & permissions for application and folders

 

Fresh Catalina installation:

 

- Grant permissions to Accessibility, Input Monitoring and Full Disk Access

- Open from Termina (also with Sudo)

- Move to desktop or documents folder and open from there

- Removed /Library/Frameworks/WacomMultiTouch.framework

 

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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I have got the same issue every time I try to start Bridge. It is not even starting on the screen. Every time... I wait a few minutes, but nothing. I have to shut it down by the explorer. It is boring. I can not work with it. It is since the last "updates". It is crashing all over the time :-(((

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People's Champ ,
Apr 20, 2020 Apr 20, 2020

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Are you on a windows OS or Max OS?

Desktop or Laptop

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Explorer ,
Apr 20, 2020 Apr 20, 2020

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He mentioned Explorer so that means Windows. Laptop or Desktop doesn't matter much in this situation I reckon.

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