Bridge Creating Multiple Files When Downloading

[kurth99]

Bridge is creating multiple copies of photos when I download from my camera.  I'm using a Z7 and running on Windows 10 - Bridge is up to date.  This just started a few days ago.  When I use the Photo Downloader it creates two copies of each photo from my camera - I then have to delete every other one before I start actually downloading.  Anyone have any ideas??

[Linns2]

Thanks for your reply Gary. I wasn't seeing the files in Advanced Mode or otherwise and never knew they were there until I called Adobe and they helped me reinstall Bridge. It's all there now. Appreciate your reply.

[attiliof60747647]

For now the only solution I found is to uncheck the files that appear to be without a thumbnail image. That would avoid creating those unwanted folders.

[Linns2]

Hi, could please be more specific as to where these files to uncheck might be?  Thnak you.

[Linns2]

Ahhhh, I just spoke with Adobe and now understand what you were saying. I wasn't even seeing those files/folders. We reinstalled Bridge and now if I uncheck all unnecessary files/folders from the Photo Downloader ( eg. Nikon or D850), I can save copies to the folder I want and just have the necessary files without duplicates etc.

[Subbi]

Hi kurth99
This ingest issue is fixed in the latest Bridge release (version 12.0.2)  that is available today.
Do update to the latest available version.
Find details of other bug fixes here: https://helpx.adobe.com/bridge/kb/fixed-issues.html#may-2022

-Subbi

[John Mal]

Hi, 

After updating yesterday, (12th May 2022), the problem persists and is not fixed.

John

[kurth99]

I appreciate the update but it did nothing to fix the issue.

-Kurt

[gary_sc]

Perhaps you'll need to rebuild Bridge's Preferences. Please try that:

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application, for the Mac, press Command-Option-Shift. For PCs, press Control-Alt -Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache”, and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

[kurth99]

Ok, that seemed to do the trick.  Thanks for your help!!

[John Mal]

I'm on Win11 and the remedy didn't work. Also the contortionist Cntrl-Alt-Shift doesn't work! Manual deletion of cache doesn't work either.

[Peter24933718v49o]

I am experiencing the same thing. Importing from a Canon 5D Mark IV, Bridge is duplicating each  raw-file on import.

Whats wrong?

[kurth99]

The reset preferences suggestion worked for me.

[DanL.]

I was having this problem. Reformatting the card seemed to solve it ... at least for the time being. We will see.