Bridge metadata templates greyed out

[druther4d]

I just upgraded to Adobe Creative Cloud All Apps. I had already been using Bridge, in which I had created some metadata templates. Downloading ACC has apparently altered or over-written my previous installation of Bridge and created a problem: When I go to Tools/Append Metadata, my template names are greyed out and unusable (will not append). On the other hand, when I select Tools/Edit Metadata Template I can see the list of my previous templates as normal (not greyed out). What can I do to restore their normal function?

[kglad]

<moved from using the community >

[Rahul Saraogi]

Hello,

Thank you for reaching out to us. Could you please share the following information to better investigate the issue:

1.Bridge version

2. Os version

3. Metadata templates in Append and Replace under Tools menu will be enabled only when you have selected a file and in Tools/Edit, templates will always be enabled to use. Could you please confirm if you have selected any files before trying out the append/replace options?

4. If the issue still persists, could you please share a video recording and metadata templates you are using?

5. Is this working fine with previous version of Bridge?

Thanks,

Bridge Team

[druther4d · Accepted solution]

Hi,

By answering the questions listed in your e-mail, I found the solution to the problem — I had not selected (highlighted) the image file I wished to append to.

I’m glad I asked you for help and I appreciate the speed of your response.

Cheers!

Dave