Bridge Photo Downloader

[MJDL]

MacOS Ventura 13.2

The current issue is.  When the Adobe Bridge Photo Downloader opens, the panel displays <None Detected> in the Get Photos from control. Refreshing the list has no effect and no devices are found.  However, Bridge can see the SD card in the card reader, as it can display the photos.  Bridge sees the device but the Photo Downloader does not.

Thanks

[jane-e]

@MJDL 

I've branched this and moved it from Photoshop to Bridge for you.

Jane

[Kevin Stohlmeyer]

Hi @MJDL can you make sure Bridge is listed in Apple System Preferences/Security and Privacy/Full Disk Access?

[MJDL]

It is listed.

[Kevin Stohlmeyer]

Was it prior and still had the same issue?

[MJDL]

No, I never had this issue before. It just started with the latest update.

[Kevin Stohlmeyer]

Sorry what I meant was - was Bridge already in the list or did you add it?

[MJDL]

Sorry about that, it was already in the list.

[pankajg6675616]

Hi MJDL,

Thanks for your feedback.
Could you please share the following details about the issue:

• Bridge version
• System configuration

Thanks,

Bridge Team

[PECourtejoie]

Hi, is it an internal reader, and if not what is its brand and model?

[chriss68433842]

Hi,

May I 'jump in' on this discussion as I am having the exact same problem(s).  Bridge recgnises my SD card being present and it also recognises my camera if connected directly but in both cases Adobe Photo Downloader gives the <none detected> message. It is possible to download the SD card (plugged in to either the integral MAC Card reader (on both my iMac or 2021 MBP) or the Belkin one I have on the side of the iMac) using the 'Import from Device' option but this is a bit 'clunky' and precludes the facilities such as bulk renaming. I am running MACOS Ventura 13.2 and Bridge 13.0.2.636

[rolfhojer]

I've the same problem with MacOS Ventura 13.2 and Bridge 13.0.2.636, but I can read my SD cards but not my CF cards where Adobe Photo Downloader gives the "none detected" message. On the other hand – Bridge and Photo Downloader has been a bit dodgy to use the last couple of years, i.e. crashing when I delete more than 11 files, not seeing the memory cards though they can be seen on my desktop, extremely slow download etc..  I posted a message about this the other day but I haven't heard anything yet. An explanation and a fix would be appreciated, otherwise the only solution is to mark the files on my CF- and SD cards and copy them to Bridge, which goes faster than using Photo Downloader.

[Mohit Goyal · Accepted solution]

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

[Brant_E]

Hi Mohit,

I was having the same issue everyone else seemed to be having. CF card not apearing at all in photo downloader. I'm running OS X 13.2 on a new Mac Mini M2 Pro and the lastest version of Bridge CC 13.0.2.636. I installed Bridge Beta per your recomendation, and voilà it works now!

Thanks,
Brant