Can't start Bridge 2024 or 2025 without crashing

[turner111]

OSX 13.7.1.

I don't use Bridge much, but wanted to check a few things out this morning & found that both 2024 and 2025 are crashing when starting up. It looks like it's doing so just before loading images or the rest of the interface or something.

2024 asked me if I wanted to add two scripts this morning, which I did; when that wouldn't start up, I installed 2025, which has the same problem, so wondering if something in those two scripts did it.

That said, I can't find the startup scripts. Unfortunately the Adobe article I saw only showed how to activate/deactivate them from within Bridge.

Any help appreciated!

[Herbiedriver1]

Same thing here, Beta, 25 and 24 all not opening. 

Running Mac Sequoia 15.01

[VarunVarshney]

Hi @turner111 , @Herbiedriver1 , 

Thanks for reporting this issue. We apologize for the inconvenience caused to you. To further investigate the issue, could you help with the following:

• Have you installed the Photoshop BETA along with the Adobe Bridge?

• If yes,

• Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
• And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?

We have a known issue with latest Substance3DViewer plugin which is causing Bridge to crash. More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html

Thanks,

Bridge team

[turner111]

Hi Varun,

I don't have the Photoshop Beta installed.

[VarunVarshney]

Thanks @turner111 - Thanks for the quick reply. Could you check whether you have the Substance3DViewerForPS plugin by any chance at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”?

If not, then I request you submit the crash report mentioning your email address to us once you encounter the crash. In case you are not getting the crash dialog (post crash) to submit the report, please check the path "/Users/<username>/Library/Logs/DiagnosticReports" if there is any crash log generated. If yes, please send the file to sharewithbr@adobe.com

This will help us to investigate the issue further.

Thanks,

Bridge team

[turner111]

I don't have a PlugIns folder at that location.

[desingla]

Hello @turner111 

As there are two "Adobe" folders on a machine, one is user level and another is system level. There is a possibility that you might be checking the user level folder. Please follow the below steps just to make sure we are looking in the correct folder:

1. Open Finder
2. Go to top menu. "Go" -> "Go to Folder..."
3. Enter "/Library/Application Support/Adobe"
4. Locate "Plugins" folder here.

Please let me know if this helped in locating the right folder.

Thanks,

Bridge Team

[turner111]

Yes, it's in there. Bridge started normally after moving the Substance3DViewerForPS plugin out of the folder.

[Ashmit Singh]

Hi ,

We have addressed the issue mentioned in Bridge 15.0.2

We would love for you to try it out and share your feedback.

For more details on build kindly refer to https://community.adobe.com/t5/bridge-discussions/adobe-bridge-15-0-2-is-now-available/td-p/15048927

Regards,

Bridge Team

[turner111]

Thanks Ashmit-

Unfortunately, I no longer need Bridge, as the single feature I was hoping to use (web gallery) has been removed.