Heic preview in Bridge

[Bongo163]

Hi.

Previews of HIEC files are blurry in Bridge.

Windows 10 machine, I have the Heif & Hevc extensions from the MS store installed.

The files open perfectly in photoshop and the windows photo viewer.

I have purged the cache several times.

Other types of files are clear in preview.

I've tried for hours to find a solution. I have tried on two separate windows 10 computers and get the same problem.

Any suggestions?

[krnirmalkr]

Hi,

Thank you for your feedback.

Could you share the details of Brdige version you are using. 

Regards,

Bridge Team

[Bongo163]

Hi.

Version 12.0.0.234

[thutchens]

I have the same issue.  My Bridge version is 10.1.1.166

[Bongo163]

Bump. I've still got the same issue with no resolution, it's very annoying

[Emily2256252759bk]

I have the same issue. Using Bridge version 12.0.0.234. Windows 10Pro.

[_AoXoMoXoA_]

Guess I was supposed to Reply here?

Anyway... I'm at 12.0.1.246 and have the same issue.

[Bongo163]

Come on, adobe can we have a solution to this, please, my original post is from 8 months ago, and it's not just me. It's really annoying.

[BravoGolfSierra]

I have this problem too, with Adobe Bridge 12.0.1.246, Windows 11.

Waiting for a solution.

[_AoXoMoXoA_]

I'm at 12.0.1.246 and have the same issue. Is there a Commiseration forum somewhere? Or one for patiently waiting?

[Ali_xiao]

Exactly the same problem here, latest bridge and Heif & Hevc extension installed on Windows 11 

In preference, Monitor size preview and cache purge all tested.

hdr pictures show up in windows photo viewer and photoshop properll.

Any update on that front?

Thanks

[Frogman38]

The difference here is that it seems HEIC is not fully supported in Bridge for windows whereas in the Mac version it is. The screenshot shows the setting differences. I have the same issue with the Windows version with the MS extensions installed. the HEIC file is only loaded at the thumbnail resolution. If you export that image you only get a tiny jpeg at 100%.

[Frogman38]

Just in case anyone cannot visualize the issue here are 2 screenshots of 2 pictures taken in HEIC and JPEG with the Preview screen Loupe.  Come on Adobe, please sort this out for us windows users.

[Frogman38]

@krnirmalkr any update on this very annoying issue with Bridge I have ver 14.3 on Windows 10 and the official HEIF and HEIV plugins.. it just doesn't load the full HEIC files, on thumbnail resolution.

[Frogman38]

Can edit my post but should be version 12.0.2.252 and it's only loading Thumbnails

[Frogman38]

CANNOT edit !!! 

[_AoXoMoXoA_]

Gee Frogman,

I'm using an Adobe approved workaround (since they apparently are not going to fix this, but who uses Bridge anyway, right).

Here's the thing:  Use Magnifier to make things on the screen easier to see (microsoft.com)

This is a sad thing. My second course of action may be getting a Mac.

Good luck to all of us. And God help us (since Adobe isn't, yeah?)

_Aox

[Frogman38]

Magnifier does not increase the resolution, nor does it assist with exporting as a jpg which doesn't work for heic. 

[Frogman38]

If Adobe are going to supply reduced functionality to Windows users then we should have reduced subscription rates. I can't afford a Mac. 

[_AoXoMoXoA_]

Sorry, I should have added an "I'm kidding" addendum to that. It seemed about a ridiculous as Adobe not being able or inclined to fix this crap. I was (unsuccessfully I guess) trying to be as upbeat as possible in this stupid situation. And add more fuel to the disgruntled users with another upvote plea for a fix.

[Cedarstrip]

As per many people I also have this problem. When is it going to get fixed Adobe? I have Bridge 12.0.3.270

[rodrigounda]

me neither I cannot see them at all.

[kerrybrook]

Still not working as of 31 May 2023. It would be so nice if Adoibe would fix this.

[Ethan30282279bd23]

same issue here. Incredibly annoying. Now I have to manage all my iPhone photos separately from my DSLR photos. and pay Apple AND Adobe for their overpriced cloud storage. Not happy!

[raphaelv29681444]

Same issue here, running 13.0.3.693.

HEIC in MS Photo are fullres but lowres/preview in Bridge.