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Participant
October 23, 2022
Answered

Mystery solved! Why Bridge 2023 is a glitchy mess.

  • October 23, 2022
  • 44 replies
  • 38891 views

You know those anxiety nightmares people get sometimes? Like... you're back in college, it's exam week, and you abruptly realize you forgot about a whole class? You meant to drop it months ago but it slipped your mind, so you never attended any lectures, did any readings, or completed any assignments? And the exam is in an hour? Your GPA is going to implode because you forgot about a class for the entire term when you were supposed to be preparing.

 

Bridge 2023 is that class.

 

My theory is that Adobe, busy as it was with the rest of it courseload software, collectively forgot all about Bridge until, like, last Tuesday. Then everybody was all "holy crap, the new Creative Suite rolls out in a week and we forgot about Bridge! Everybody get cracking, quick! Bob: write up six new features to add. Sally: add the features that Bob's writing up. Anna: get your crayons an draw a new UI. Katherine: Coffee! Brett: you're in charge of making it work with Apple Silicon. Hiram: you're German, you're efficient, you make a schedule and keep us on track! Chop chop, people!!"

 

I mean, it's really the only plausible explanation when you think about it. Software typically builds on earlier versions of itself, but the stuff in Bridge 2023 that's most broken is stuff that's been working fine for nearly two decades.  Bob and Anna and Helmut and the others worked furiously, nonstop for... I don't know, a good four days. Heck, if God created the universe in a week, surely 96 hours is enough time to completely overhaul a foundational cornerstone of the creative suite.

 

I've been reading community posts with great interest, having encountered most of the problems listed as well as several fun new ones I will share. Like everyone else, I've already rolled back to Bridge 12; sure, it's slow, obtuse, frustrating, and almost stupidly limited in capability compared to some DAMs written by a single person, but it's my slow obtuse frustrating and stupidly limited in capability. 

 

Some features of Bridge 2023's clearly abortive and ill-conceived development:

 

  • Much of the basic interface functionality (stuff that shipped in 2005 with Bridge CS2) works differently (e.g., file dragging behavior, spacebar/Enter/Ctrl/Command behavior, etc.).
  • More often,  obvious quality-of-life functionality just isn't there or doesn't work. Scaling thumbnails? As many as three luxurious sizes! Previews sychronized to those thumbnails? Yes, with an obligatory 10-second delay. Greater interface customization? That does work, but somehow in working it manages to be limiting in different ways. Tell me, Adobe, why, exactly, did you see fit to remove the ability to manually resize the spacer separating metadata labels and their fields in the Metadata panel? Had that iota of convenience somehow impinged on a different capability? 
  • Smart Collections! don't worry, they still exist. They don't work, but they exist. The Look In: Use Current Folder option is ignored, so all your customers have a hillock of painstakingly set up Smart Collections that no longer behave as they did LITERALLY YESTERDAY.
  • Workflow! Well... using Bridge 2023 is very much like "work," and my anger did flow freely. So we'll call that one a maybe. Special thanks for changing, moving, crippling, removing, and/or flat-out breaking assorted basic workflow elements for no evident reason at all.
  • For example, I (used to) like assigning star ratings while running an "show unrated only" filter, so files disappear from view once they get a rating. It's a speedy and efficient workflow, because most software knows to advance to the next file whenever a previous one is filtered. Bridge 2023 does not. Bridge selects... nothing. Instead it banishes you to the start of the directoryso you can painstakingly navigate back to where you were each time.
  • "Always show files in subfolders" might be more useful if it could be set on a granular basis, but once that switch is thrown for a single content tab, it's thrown for all of them. Same goes for "Show folders." I know other DAMs have toyed with the idea of basic interface customizability in the recent past -- maybe the last 45 years or so -- so it's gratifying to see Bridge maintaining its position at the cutting edge of UX in this way.
  • In a similarly anachronistic vein, Bridge does not believe that I have a CUDA-capable GPU, passive-aggressively unticking the hardware acceleration checkbox and insisting that my fully compatible hardware is not compatible at all. Photoshop works fine with my GPU, but hey.
  • Or maybe Bridge doesn't want to be like Photoshop any more -- I noticed the two applications are no longer on speaking terms. Did they have a fight?  Attempt to invoke Photoshop from Bridge and nothing happens. Then nothing continues to happen, because Bridge does nothing when I push the Go To Photoshop button. I actually want a thing to happen, but instead of a thing there is nothing.
  • Bridge is of the opinion that writing metadata tags to image files is optional, and exercises its right to forego this task about half the time. And since metadata-writing is an optional activity, it sees no reason to keep me informed of its progress or lack thereof.
  • Since starting my personal Bridge 2023 Trail of Tears yesterday afternoon, the application has terminated without warning NINE TIMES. It's there, lurking on my taskbar... and then it's gone. It returns obediently enough when I summon it, but slinks away again when my attention is elsewhere.
  • The rather hideous new side panels don't seem to work the way they're supposed to, unless refusing to hide when told to hide and refusing to maximize when told to maximize was an intentional design choice, like the decision to shoot that one episode of House of the Dragon in near-total darkness so no one could see what was happening.
    • As a corrolary, it might not have been the worst idea to mention that the accent key is, for reasons inexplicable, the new maximize button.
  • Bridge has crashed with an unknown error. This error requires you to repair Adobe Creative Cloud. Please click here to download the repair tool.
  • Adobe Creative Cloud Repair Tool has completed successfully. Please restart Creative Cloud.
  • Bridge has crashed with an unknown error. This error requires you to repair Adobe Creative Cloud. Please click here to download the repair tool.
  • Adobe Creative Cloud Repair Tool has completed successfully. Please restart Creative Cloud.
  • Bridge has crashed with an unknown error. This error requires you to repair Adobe Creative Cloud. Please click here to download the repair tool.
  • And so on.

 

This vast post doesn't even cover half of the oddities, glitches, foibles, bugs, features, and breakdowns I've encountered in Bridge 2023. Judging from the support forums, it seems like I'm not alone.

 

Adobe, if you're listening: if you really did forget about Bridge until last week, you should have just told us. We'd have understood -- it's a busy time, and besides, who hasn't, at some point in their life, forgotten about a class or a report or a product or a child? We are all but fallible creatures.

 

Here's my advice in case this happens again: next time, instead of releasing the Cyberpunk 2077 of productivity software with your otherwise solidly-engineered tools, why not use that Adobe Money to buy thirty million Imatch licenses and just bundle that with Creative Suite instead? That program has its idiosyncrasies, sure, but it works as advertised. Think how much easier it would be than trying to catch up technologically with... uh... a DAM made by a single person working out of his home.

 

This topic has been closed for replies.
Correct answer Rahul Saraogi

Hi,


Many of the issues reported in the thread are fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

44 replies

russwills
Participating Frequently
January 2, 2023

Lol! Best description I've read of Bridge 2023!

semko
Participating Frequently
December 31, 2022

I am surprised that you're not mentioning anything about building the cache, as it is the most annoying bug in my workflow. Working with thousands of photos it is crucial to be able to build previews and save them in the cache. Mystically, the function of building the cache is totally removed.
Even though I always chose to keep my old settings, I still have to manually set up the interface and replace the background color to white, which I use.
I too am fed up with Adobe's mismanagement of the updates of their software.  It is as if we are their guinea pigs. 

Inspiring
January 3, 2023

Bridge 13 is still caching images. But the shared cache feature from Bridge 12 is missing.  So you can't use the same cache with several users / machines in  Bridge 13.

 

This still didn't stop Adobe from offering the update as feature complete / normal update.  Everyone in charge could have known that this will break the workflow for many people. There is not even an ETA for shared cache in in Bridge 13. @Rahul Saraogi could you please add some info on this topic to the release notes? We can't update until this is done.

semko
Participating Frequently
January 6, 2023

After months with broken Bridge 13, I had to go back to Bridge 12.
It is far from OK, nor it is fair, or professional. Very disappointing ;-(

Mohit Goyal
Community Manager
Community Manager
December 22, 2022

Hi all,

 

We're happy to announce the release of Adobe Bridge Beta (13.0.2.630). This update includes many bug fixes listed in this conversation. Also, this Beta release includes several bug fixes done in the 13.0.1 public release. For details, see Fixed issues.

 

Steps to install/update

 

InstallGo to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

 

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

 

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Inspiring
December 25, 2022

@Mohit Goyal you state that "many" mentioned bugs were fixed but don't give us details in your post.  Instead you link to a changelog that doesn't even list the point release you announce. There's no way to figure out what issues were addressed. Such posts don't help anyone.

 

You need to understand that many Bridge users made bad experiences / have wasted their time with version 13 and went back to version 12. They will be hesitant to upgrade - and you guys really should know this by now.

 

Your first step to regain trust is publishing detailed and accurate change logs, best with screenshots or little feature demos. The way updates are communicated yet again leave the impression that the team isn't up for the task.

Rahul Saraogi
Community Manager
Community Manager
December 25, 2022

Hello,

 

Thank you for your feedback. We have taken a note.

 

Please refer to the following list of fixed issues which are taken care in this beta release.

 

Also, there is a public announcement made for beta release. You can refer it 

here

 

Fixed Issues:

 

Sorting

  • Manual sorting option changes to default in the sort drop-down after updating from version 12.0.3
  • Sort Order doesn't refresh after changing the label/rating.

 

Full Screen and Loupe view

  • Image flickers in full screen continuously
  • Full Screen - 100% Preview scaled/pixelated upon fractional scaling
  • Loupe position is incorrect in software rendering [Mac]
  • Loupe view is not showing the 100% view of the image

 

Mouse and Keyboard Navigation

  • Mouse pointer disappears from Full Screen Preview
  • Label/rating keyboard shortcut isn't working in non-US keyboards
  • Right-click button requires repeated right-click action to work in inactive panel
  • A file 'Cut' on the Content panel gets duplicated by the 'Paste' option [Win]

 

Others

  • Labels and ratings are not working on the keyboard with AZERTY layouts
  • Bridge v13 (and v12) doesn't honor OneDrive locations in macOS Monterey
  • Label and Ratings apply operation causes the Bridge application to hang
  • Bridge navigates to the desktop when files in one folder are moved to another folder
  • A4 and Page's dimension gets inserted in the output template name after saving it in Bridge.
  • Import from device option is missing in Bridge [Mac]
  • Folder panel does not redirect to the desktop when the user is within the hidden folder and has disabled the Show Hidden Files option in the View drop-down list
  • New folder text edit field does not get removed in the Content panel
  • Browse in Bridge or Open with Bridge option does not open files if Bridge is already open
  • Hidden folders are not visible in the Folder panel
  • Scroller moves while dragging and dropping the files in the Content panel
  • Keywords workspace isn't available anymore in Bridge
  • Creating a new folder does not enable the edit mode by default in Content panel for setting up its name
  • Keywords missing while importing the keywords file in Bridge
  • Content panel does not get refreshed after deleting the collection and it reappears on the re-launch
  • Folder gets selected when trying to drag files through it in the Folder panel
  • Show Folders option always remains checked in the View drop-down list
  • [Win] Broken combination of held Ctrl with pressed left / right Arrow to go backward / forward through visited folders history.

 

Participating Frequently
November 28, 2022

Somewhere in this mass of verifiable complaints about bugs and Adobe's OBVIOUS failure to edit BR/PS 23 before release is an Adobe Employee saying on 11-24 that the issues have been addressed (if not fixed)... by the updates here:  https://helpx.adobe.com/bridge/kb/fixed-issues.html

 

That note was posted 2 days ago.

 

Refreshed my BR 23 today and is WORSE than it was before!  SO - Just rolled back to BR 2022 so I can get some work done & backed up properly. Only problem with rolling back to 22 is that Adobe has 'sabatoged' (probably via sheer ignorance)(is my best guess) the connection between BR22 and PS22. 

 

SO if I use BR22 It will not open images in PS 22 or PS23.

 

KEYWORDS for MY BR issues: stutter, seize, stall, fail to find in a search using a capture date while the image is ON THE SCREEN, Thumbnail images not visible. Crash, BUG, BUGS! 

 

OH and yeah - Adobe BR dept no longer answers the phone!    It took me 11 tries last week to reach someone who WOULD NOT listen to me as I tried to explain the issue(s).  He jumped to the conclusion that he knew what the problem was (incomplete, faulty issue of BR23) and WOULD NOT REMOTE IN so he could SEE the very visual issues with the Thumbnails all goggly etc.   He had me UNinstall BR22 and PS23 and decided it was all fine.

 

IT WAS NOT FINE.  BR23 is the WORST ISSUE YET. 

 

BR22 had finally become stabile by August 22 so now they go and wreck it for the next 10 months. 

 

WE ADOBE USERS WHO PAY FOR THIS via a subscription to PS etc should simply get together and institute a class action lawsuit.  THIS ongoing situation is a WILLFULL decision on Adobe's part to NOT release solid apps and this has been the practice from the first issue of BR & PS.

 

Why pay the Adobe developers to find the bugs when WE will do it for them and for free.

 

WE users are the guinea pigs who PAY ADOBE to troubleshoot for them.  I've railed about this before ...so - HEY KIDS... it's time to either face up to our addiction to PS and BR and find another set of APPS or actually, CONCRETELY DO SOMETHING.  If there is a BR/PS using LAWYER out there >>> here's a gem of a lawsuit. 

 

AND if any ADOBE MANAGEMENT person actually reads this then PLEASE >>> go off campus, get a computer that is not connected to Adobe's system and try and use these Apps. 

 

Inspiring
December 7, 2022

The Adobe Bridge team could show that they do care for their customers if they released a patch for 12.x (the 2022 version), to make it work with Photoshop 2023. It should be doable by a single coder and would help plenty of users posting here. The remaining team could concentrate their efforts to make Bridge 13 stable / more useful / visually more attractive.

Rahul Saraogi
Community Manager
Rahul SaraogiCommunity ManagerCorrect answer
Community Manager
November 24, 2022

Hi,


Many of the issues reported in the thread are fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

Participant
December 2, 2022

Somebody had to post a response, so I assume poor Rahul lost a bet and thus was the unlucky one nominated to do so. Perhaps the phrase "Many of the issues reported in the thread are fixed" was mandated language from Adobe PR. Or maybe my vocabulary isn't as good as I thought it was -- since kindergarten, I thought the word "many" meant... um... many. But it occurs to me that I could be wrong. If "many" actually means "almost none," then the statement above is pretty accurate.

 

The third and likeliest possibility is that Adobe genuinely does believe that "many" of the issues are fixed. The only way to verify that something is working properly is to test it, and it's patently obvious that Adobe didn't test Bridge 2023 at all. It wasn't tested prior to release, it wasn't tested when the patch was applied.

 

I have a new hypothesis. It's radical -- dare I say crazy -- but based on what I've seen, it seems increasingly likely: I don't think anyone at Adobe actually owns the Creative Suite. 

 

Think about it. If they don't have the Creative Suite, they can't test the Creative Suite. If they can't test it, they can't be sure what's fixed. And if they can't be sure, well, why not just be optimistic and say "many of the issues are fixed"? For all Adobe knows, the latest patch did fix everything. 

 

A fourth and presumably more remote possibility is that Adobe Bridge 2023 was recoded from the ground up by walruses instead of people. That would also explain the program's issues, since it's super-hard to type accurately with those flippers. But overall I think the walrus idea is probably the least likely root cause. Walruses are not native to San Jose, after all. In the end I find it most probable that Adobe simply didn't test the program. Ever.

 

For those keeping score at home, the latest patch does slightly improve Bridge's overall stability for me. That is, it doesn't seem to crash quite as often. But practically nothing else is fixed. Smart Collections still ignore the Use Current Folder command; adjusting ratings still returns to the top of the folder; metadata is still applied sporadically; and nothing about Bridge/Photoshop interoperability has improved. To say nothing of all the stuff Bridge 2023 should have done but didn't; stuff like make Workflows useful instead of a pointless waste of space, or open up Metadata customization so users have granular control over image tags, or make filters and Smart Collections a tiny bit flexible, or optimize the app even a little to improve performance. 

 

I've gameified this whole experience, so it's actually fun for me to reinstall Bridge 2023 every now and then, just to track all the things it still can't, won't, or doesn't do. It's akin to watching Elon Musk run Twitter, a sort of terrifying slow-motion slapstick comedy. I try it out, laugh and shake my head, roll back to Bridge 2022, and fire up Imatch. Or XNViewMP. Or DigiKam. Or Photo Mechanic. Or ACDSee. Or Daminion. Honestly, the list goes on and on.

Participating Frequently
December 2, 2022
I wish I could roll back to Bridge 2022. My creative cloud does not
provide that option. It is maddening that Adobe engineers can not change
that so that we all can access the older version - after all we're paying
to use a program we can't use. But what is one to do.....I'm using silly
old explorer on my desktop to manage files.
Lacanilladigital
Inspiring
November 21, 2022

Mi teoria es que, desde hace ya  tiempos , Adobe quiere desacerse de Bridge y "obligarnos a ir a Lightroom.

Para mi es mas sencillo Bridge que lightroom , y estoy acostumbrado a mi flujo de trabajo , bridge + camera raw + ps....

Pero cada dia estoy mas hasta las narices del dichoso Bridge.

Tengo una cosa clara , si al final me cambio , será a CaptureOne ,Imatch , u otro software , por todas las putas que llevamos soportando.....

Inspiring
November 21, 2022

Thx, now I know I'm not the only one who is highly frustrated about it!

Participant
November 16, 2022

Thanks for your post!

Just adding to the list, among the things mentioned in your post and in the replies:

The smaller scroll bar, that does aesthetically look more pleasing, but makes me drag and drop folders to places they don't belong too constantly, never happened to me in the '22 version.

I do see the potential of the '23 version, but there's a lot that needs to be addressed, making it run stable in the first place, several crashes a day is unacceptable imho.

 

- Win 11, AMD Ryzen 7 5800X, 64GB, GeForce GTX 970, running from M.2 SSD

mikeklar
Inspiring
November 17, 2022

Agree, the scroll bar is too narrow.  I've accidentally moved and dropped folders into other folders and it took time to find where they were placed... 

 

 

Participant
November 7, 2022

Rolled back to 2022 also, the new one is unusable. I depend on Bridge daily at work, I can't afford to have it flake out on me the way it has. It bugs on both my tower and laptop On Windows 10 and 11 same thing, and these machines are more than capable of running the software. Very frustrating. The other software in the creative suite 2023 seems to be running fine.

mikeklar
Inspiring
November 4, 2022

Add me to this list of dissatified customers... 

can't believe Adobe being so negligent in getting one of their better utilities to malfucntion so badly.  

Allmost all of the complaints listed on the 2023 version of Bridge apply to mine.  One of the most troubling ones is that it take Bridge forever to start up, i.e. load.  It will load eventually, but that takes several restarts of Bridge.  Also, it does not change even when rebooting the comoputer.  

Bridge will start up after about 20 minutes and function with its new "latency", as so many 2023 users are complaining about 

gary_sc
Community Expert
Community Expert
November 4, 2022

@mikeklar 

 

When making specific complaints about an application, it is helpful to the engineering team to also add your OS (and what release). 

 

On my Mac, this new Bridge starts up (without crashing) in about 8 seconds. I'm on 12.6 on a Mac Studio. When you provide that little bit of extra information, the Bridge team has something to work with. Otherwise, you have successfully ranted but have not helped anyone. 

mikeklar
Inspiring
November 7, 2022

One question 

You indicate it takes 8 seconds for briddge to start up.   

My reason for asking, when I load Bridge [and it doesn't hang up, i.e. crash] it takes less than 2 seconds to fully load, right up to the last opend folder.  However, I set it up to only load from my workstation.   

So, is it possible you are using "cloud", and itis causing the startup delay... ?