Problems with photo downloader Bridge 2023

Forum|Forum|3 years ago
November 8, 2022
5 replies
4309 views

Two problems with updated Bridge on Mac with Ventura OS: Bridge does not recognize my iPhone 13; and Bridge will not let me select photos to download from my camera -- I go to Advanced Settings, but the Select button is grayed out. When I try to cancel, that button is grayed out too. (I did not have these problems on an older Mac with 2020 versions of Bridge and Photoshop).

Import and export

This topic has been closed for replies.

Mohit Goyal

Community Manager

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

G

Gill CreekAuthor

Participating Frequently

Unfortunately, the beta version did not help. The photo downloader will
show the images on my iPhone or camera's memory card, but when I click "get
media", the button grays out and nothing happens. I get the same result
whether I select only a few images to download or the whole memory card.
Clicking on "Standard Dialog" also causes that button to gray out.
I have a MacBook Pro with an M1 chip.
Joanne Levine

mrstomcat

Participant

I have the same problem. Very frustrating

S

svendoms

Participant

I have a similar issue.

Photo Downloader just won't start.

On a Macbook pro m2 pro OS13.2

L

leecamilleri

Participant

Same just got the m2 Mac and photo downloaded when clicked nothing happens, any one managed to get this working yet

P

pankajg6675616

Community Manager

Hi Gill,

Thanks for your feedback.
Could you please share the following details about the issue:

Share the screenshot
are you able to see the files in Bridge without using Photo downloader

Thanks,

Bridge Team

juhar31234275

Participating Frequently

I tried to download photos from my Olympus camera for the first time since the last Bridge update. The photo downloader seems to be having a hard time recognising the camera in the first place, then it does not load all photos, nor does it delete the downloaded photos from the memory card. No issues have occured EVER before this – same camera, same memory card. Also not a format issue: downloads some of the orf's as well as the related jpg's, but most of the photos seem to stay put in the memory card.

G

Gill CreekAuthor

Participating Frequently

I have a very similar problem with the new version of Bridge on a Mac with
the M1 chip. Photos won't download at all. I had to work around this by
using the Mac's Image Capture program.