Problems with photo downloader Bridge 2023

[Gill Creek]

Two problems with updated Bridge on Mac with Ventura OS:  Bridge does not recognize my iPhone 13; and Bridge will not let me select photos to download from my camera -- I go to Advanced Settings, but the Select button is grayed out.  When I try to cancel, that button is grayed out too.  (I did not have these problems on an older Mac with 2020 versions of Bridge and Photoshop).

[warrenand]

I have the problem of not being able to export NEF files to Jpeg, from my Nikon Z611. Still running OS Catalina on a late 2012 Imac

[Fotostube]

I have the same problem on my iMac and my MacBook with the normal SD-Cards. 

[Fotostube]

Seit dem heutigen Update funktioniert es bei mir wieder problemlos,....  endlich!

[pankajg6675616]

Hi Gill,

Thanks for your feedback.
Could you please share the following details about the issue:

• Share the screenshot
• are you able to see the files in Bridge without using Photo downloader

Thanks,

Bridge Team

[warrenand]

It seems that many of the menues are discontinued on the older OS iMacs. I'm also running PS2023 on my newer IMac with the latest OS and am able to export from NEF to Jpeg. 

[juhar31234275]

Now I managed to get the photos, but only after going to Photo Downloader's Advanced Import Settings, and even there only after refreshing the "Selected Photos" window.

Maybe not quite how this should work – and have worked up until now. I already bought a new memory card because I tought the old card was kaputt!

[juhar31234275]

One further note: deletion of the photos from the memory card does not work at all.

[juhar31234275]

Now that I have been attempting further downloads, turns out the Downloader does not show all the photos in the memory card whatever you did, neither downloads them.

[juhar31234275]

I tried to download photos from my Olympus camera for the first time since the last Bridge update. The photo downloader seems to be having a hard time recognising the camera in the first place, then it does not load all photos, nor does it delete the downloaded photos from the memory card. No issues have occured EVER before this – same camera, same memory card. Also not a format issue: downloads some of the orf's as well as the related jpg's, but most of the photos seem to stay put in the memory card.

[Gill Creek]

I have a very similar problem with the new version of Bridge on a Mac with
the M1 chip. Photos won't download at all. I had to work around this by
using the Mac's Image Capture program.

[Gary28433310t67d]

can see files in bridge 2023, macOS 13.2.1, sony xqd card reader, all good on same macbook before upgrading from monterey

[svendoms]

I have a similar issue.

Photo Downloader just won't start.

On a Macbook pro m2 pro OS13.2

[leecamilleri]

Same just got the m2 Mac and photo downloaded when clicked nothing happens, any one managed to get this working yet 

[pankajg6675616]

Hi,

Thanks for your feedback.

We are aware of this issue and working on it.

Here is a help link for a workaround.

https://helpx.adobe.com/bridge/kb/bridge-and-macos-ventura.html

Thanks,

Bridge Team

[Mohit Goyal]

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

Please update or install Bridge Beta via the Creative Cloud Desktop app.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

[Gill Creek]

Unfortunately, the beta version did not help. The photo downloader will
show the images on my iPhone or camera's memory card, but when I click "get
media", the button grays out and nothing happens. I get the same result
whether I select only a few images to download or the whole memory card.
Clicking on "Standard Dialog" also causes that button to gray out.
I have a MacBook Pro with an M1 chip.
Joanne Levine

[mrstomcat]

I have the same problem. Very frustrating 

[skrocki]

This does not fix the issue on my M2 Pro MacMini. Adobe Photo downloader just fails to open. The workaround is to use "import photos from device" under the file menu.