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New Here ,
Oct 27, 2022 Oct 27, 2022

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Hi!

After update to the new Bridge version 2023, I can't run the program. I have this message and then, program is close down:

 

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.
Any idea?
Thanks!
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Bug , Download and install , Problem or error

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hi @Xavi6C2C 

Could you please confirm if you are facing this issue with Bridge only and other adobe products are working fine..

Please share the logs using the logs collector tool to sharewithbr@adobe.com

Thanks,

Bridge Team

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New Here ,
Oct 28, 2022 Oct 28, 2022

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Hi,

 

Only with Bridge 2023 after upload. Bridge 2022 still works, and PS also. Of course, I have internet connection and logged in creative cloud. I'm using a Mac M1.

 

Thanks

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Hey, did you find a fix? I am faceing the same problem

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hi @crisanbogdan.com  and @Xavi6C2C 

Could you please share the screenshot of the error you are seeing and share the logs using the logs collector tool to sharewithbr@adobe.com
Also can you try the following:

- Log out from Creative cloud
- Login from creative cloud
- Launch Bridge 13.0 from Creative cloud
Please check and confirm if that solves the issue.

 

Thanks

Bridge Team

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Hi,
Thank for your quick response
I did what you suggested but the problem haven’t been fixed.
Any more suggestions ? Thanks
--
Crișan Bogdan HORCRIS 0743691565

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hi @crisanbogdan.com 

please share the screenshot of the error you are seeing and share the logs using the logs collector tool..

Thanks.

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Hi,
This is the Adobe Log Collector:
AdobeLogs_20221101_131325_382-mac-GS.zxp

and here is the screen shot
[image: Captură de ecran din 2022-11-01 la 13.23.46.png]

It seems there is something going on my Mac but I don't know what.
Please help me.

Crisan Bogdan
[personal information by the author has been removed by the Moderator]

 

Crisan, please be aware that both good and bad people can view anything in these forums. 

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hi @crisanbogdan.com 

Please send the file AdobeLogs_20221101_131325_382-mac-GS.zxp to  sharewithbr@adobe.com

Thanks.

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Which route can I get this file? I can't find it using the Finder

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Thanks for the idea, but it doesn't work.

"share the logs using the logs collector tool to sharewithbr@adobe.com". I don't know what you're talking about, sorry.

This is the screenshot.

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New Here ,
Nov 09, 2022 Nov 09, 2022

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I'm still waiting an answer after send the logs. At least, a message informing you've received my issue and you're working to solve it.

 

Thanks

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Adobe Employee ,
Nov 09, 2022 Nov 09, 2022

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Hi @Xavi6C2C 

Thanks for sharing the logs, we are investigating the same.

Regards,

Bridge Team

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Thanks!

I look forward to finding a solution very soon 🙂

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Me too, having the same problem.

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Hi, I am having the same problem, I update new version 2023 and Bridge and I can't run the program and it put the same problem!

 

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Hola Albert i Martina!

 

I still have the same problem. Adobe has put in contact with me to solve the issue individually. Just to guess... Are you using an iMac Ventura in Catalan language version? It's weird that two more people with this issue, they also might be Catalans according to their nickname, like me.

 

I hope they can help you as they do with me

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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HEllo Please try the latest patch release #13.0.1.583. Please install and confirm if that fixes your issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Updated, but same issues 😞

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Community Beginner ,
Dec 01, 2022 Dec 01, 2022

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Catalans, catalanes, gent que teniu problemes amb el putu Bridge!!!

 

Solved!!!!

I have changed the OS language to spanish and, it works.

Maybe the other people are using smaller languages and this it causes the crash.

Anyway, I will write to Adobe to have a solution for that.

 

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New Here ,
Dec 02, 2022 Dec 02, 2022

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LATEST

Merci!

 

I already pointed this as the origin of the problem. After run the program, did you change the language back to Catalan? I don't want to use Spanish just for one program, for that I already have 2022 version.

 

Anyway, I hope Adobe finds a solution. Last week they worked in remote in my computer for two hours and they couldn't fix the issue. But your contribution might help them a lot! 🙂

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