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Participating Frequently
November 4, 2018
해결됨

.mov .mp4 thumbnails not showing in 2019

  • November 4, 2018
  • 2 답변들
  • 3624 조회

Hey,

Title says it all.  Movie file thumbnails from iPhone and iPhone apps are not appearing in Bridge 2019.  I went back and tried 2018, and there they were.  Any ideas?

Thanks!

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Sahil.Chawla

    Hi there,

    Could you try the steps below and let us know if it helps?

    Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

    Regards,

    Sahil

    2 답변

    Inspiring
    October 10, 2020

    All I needed to do was tick Generate "Monitor-Size Previews". I left "Use Software Rendering" unticked and that worked for me.

     

    ~Paul

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    November 13, 2018

    Hi there,

    Could you try the steps below and let us know if it helps?

    Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

    Regards,

    Sahil

    Inspiring
    November 27, 2018

    It is showing the thumbnails now without doing what you said, but now I've come back to this for a specific reason.

    I was trying to transfer photos and movie files from my iphone to my Windows machine just with copy and paste.  I got to a point where it would give me an error that the device was unreachable.  So I tried the solution given here:"Device is unreachable" Error message whe… - Apple Community

    It allowed me to go ahead and transfer the content, but the images are now in .heic format which I have to convert to .jpg, and the movie files, while they still are are .MOV files, are not showing a thumb.  They play ok though.

    I tried the software thing and it didn't change the issue.

    Any ideas?

    Participating Frequently
    January 21, 2019

    This is still an issue.