Skip to main content
S
seanlockephotography
Participating Frequently
November 4, 2018
해결됨

.mov .mp4 thumbnails not showing in 2019

  • November 4, 2018
  • 2 답변들
  • 3624 조회

Hey,

Title says it all.  Movie file thumbnails from iPhone and iPhone apps are not appearing in Bridge 2019.  I went back and tried 2018, and there they were.  Any ideas?

Thanks!

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Sahil.Chawla

    Hi there,

    Could you try the steps below and let us know if it helps?

    Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

    Regards,

    Sahil

    2 답변

    P
    Paul_Miller
    Inspiring
    October 10, 2020

    All I needed to do was tick Generate "Monitor-Size Previews". I left "Use Software Rendering" unticked and that worked for me.

     

    ~Paul

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla답변
    Adobe Employee
    November 13, 2018

    Hi there,

    Could you try the steps below and let us know if it helps?

    Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on "Use Software Rendering" -> Restart Bridge -> Now purge cache for above shown files.

    Regards,

    Sahil

      S
      sjlocke215
      Inspiring
      November 27, 2018

      It is showing the thumbnails now without doing what you said, but now I've come back to this for a specific reason.

      I was trying to transfer photos and movie files from my iphone to my Windows machine just with copy and paste.  I got to a point where it would give me an error that the device was unreachable.  So I tried the solution given here:"Device is unreachable" Error message whe… - Apple Community

      It allowed me to go ahead and transfer the content, but the images are now in .heic format which I have to convert to .jpg, and the movie files, while they still are are .MOV files, are not showing a thumb.  They play ok though.

      I tried the software thing and it didn't change the issue.

      Any ideas?

      S
      seanlockephotography작성자
      Participating Frequently
      January 21, 2019

      This is still an issue.

      약관 및 조건Accessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices