Adobe Aero won't create or update link

[defaultkhdxtzi9i0z9]

Hi everyone,

I’ve run into an issue with Adobe Aero today. It suddenly stopped creating or updating links. Everything was working fine last week, but now I'm stuck. I’ve gone through all the related posts on the forum, tried all the suggested solutions, and even had chats with two Adobe agents today who guided me through more troubleshooting steps. Unfortunately, nothing has worked.

I’m in the middle of a university capstone project and can’t progress without this feature. Does anyone know if this could be a server issue? Is Adobe Aero down or just broken right now? Any help would be appreciated!

Thanks in advance.

[Alessandro_Rossi0641]

I have the same problem. I tried on 2 different PCs (Mac and windows). The error keeps repeating. I tried all the solutions suggested by users: Downgrade the program, Delete all files synchronized on the cloud but nothing. Today it does not even update files of a few kb.

[Anthony24770078lby1]

I am having the same problem today. Aero won't sync or create a link for a simple 2 mb file. I have tried repeatedly.

[eliasa20268465]

Same issue here, everything was working fine until today. Cant create a link for a simple file and there are no guidelines for what the error is. Maybe is jsut a bug or servers are down. Hope they can fix this soon.

[john_hii]

I am having the same issue with Aero not able to create the QRcode link. It happened just few days ago when i tried it. Clear all the content, uninstall, login multiple accounts, still the same. 

[defaultkhdxtzi9i0z9]

• It looks like it is a general thing. Anybody knows someone who hasn't been affected? I'll do my own investigation tomorrow.

[WilliamTruran]

I am running into this issue as well. It was working on Tuesday but is not working on pc, macs, or IOS.

[defaultkhdxtzi9i0z9]

UPDATE: It is working again today. Still no idea why. Hope it is the same for you guys?

[Anthony24770078lby1]

Yes it is working for me again now. Seems like it was a problem with their servers for a few days, but solved now.

[vanessuca]

This is an unresolved issue that has gone on for years now, without Adobe addressing it. See https://community.adobe.com/t5/adobe-aero-bugs/aero-links-are-not-working/idc-p/14940732/page/2#M775

[Vichachan37652404h9qp]

I also got the same problem today, yesterday still working fine... what should I do?

[wanis_5062]

Same here, I've tried a lot of different things but nothing is working

[kcgersony]

Same here. Won't sync or create a link. Sigh. 

[kevind21998529]

Hi Vanessuca,
Do you know if the links get recreated when everything is fixed again, or do stay the same? I have clients and customers where I deploy AR experiances on this platform and I cannot be recreating brand new links. It seems like you've been through this before haha. 

[Miyamari]

same for me

[XRONE]

This is issue has come up again, today all of my project links have been unlinked and no new like are being generated. 

please update me with what can be done

[Alischa Diana_Leutner0326]

I talked to the Support Team. Their advice was to deinstall and install the Programm. It didn't work out. Anyone here with further Information? 

[Alischa Diana_Leutner0326]

By the way: the Support Team is pretty unaware of the Problem. Might help when more people catch up with them?! 

[Vichachan37652404h9qp]

how to directly contact them? I saw in discord channel that there are already aware of this issue but it still not fixed...we have waited for 5 days already

[Artist Marcus]

I agree please call and report ! I just did again they said it has been escalated to the engineers. 

[Artist Marcus]

I was told to call the number and then select the option that says for support with Photoshop or Adobe suite. +1 (408) 762-5661

[Alessandro_Rossi0641]

The problem was solved by literally changing "geographic position". During a trip to another city very far from my studio I tried to repeat the operation on Aero, using the mobile hotspot to have the possibility of testing the thing on an "equal" network, and magically Aero started working correctly again and continues to work correctly even after I returned to the studio

[Artist Marcus]

Its still not working on my end I tried changing locations and networks. It is still broken.

I will call again today they closed my case claiming I can fix it with reinstalling the app and installing it again but I did that again and still no luck.

[wise_developer0417]

i'm having the same problem! This is an absoute joke, i have a business to run using Adobe Aero Beta and it doesn't even work.. why am i paying for my adobe programmes, when adobe aero doesn't even work?? How long has it not been working for? Did anyone get it working?

[Artist Marcus]

Nope Still not working.

[Alischa Diana_Leutner0326]

Really i dont understand why it suddenly work for you? I tried deinstall the Whole Suite and installed it. I also tried Aero with a new account: still doesnt work...