Can't Share after creating...and some old files wont open file now...share link error!!!!

Report · Sep 01, 2023

Adobe Aero is having 2 issues. (SHARED LINK ERROR)

1. Cannot open old file projects as it says share link error. File shows in my projects list but wont open with that error. Many files lost or not working.
2. Cannot create share qr or link for new projects im creating. Just continues to say Setting Up Project with spinning wheel.

What is going on? THIS IN NO WAY IS GOOD FOR THOSE USING THE SOFTWARE FOR BUSINESS!

Report · Sep 03, 2023

I can second this. Sharing creates a file in my assets but it does not create a QR code for showing it online,

Report · Sep 04, 2023

Servers down?

Report · Sep 04, 2023

This is so messed up, I had an AR gig planned at an event and this is what's happening right now! Please tell me a way to fix this! I don't want to to be a flop!

Report · Sep 05, 2023

I had a long support session with Adobe today and finally I was told that is a known issue and it is being worked on . There is even a bug ticket for it under the following information, though it cannot be viewed publicly.

"Create Link" does not generate a shared link, Bug number AERO-11963

After asking about the severity of the issue I got told

"It is being fixed on very high priority as it is having a major impact on our customers. The fix date is not shared by the engineering team. But, they have mentioned this bug to be a priority so will be fixed soon"

Report · Oct 03, 2023

If you are on a coprporate or school account the link sharing function may be turned off by your admin. I logged out of my company account and opened the file with my personal account and was able to create a link with no problems.

Report · Dec 02, 2023

hi bro, how did it go?

Report · Dec 04, 2023

Check to see if you are on a corporate or school account. If so, they likely have link sharing turned off in the admin features. You will either have to have them turn it on, or log out and log back in with a personal account.

Report · May 24, 2024

I had this problem too for some time.
Tried all the options i could find from other people, but none worked.

Then i did the following to get it working again:

-deleted all my current Areo projects
-Downgraded Aero:
First to a much lower version. Then it worked and i upgraded to version 0.23.4

Hope it works for other people too.