Participating Frequently

Unable to upload an image to Adobe Scheduler

Forum|Forum|1 year ago
September 3, 2024
53 replies
4951 views

I have been trying for several hours to upload an image for a post. Thi sis something I do very regularly, using the same image file. When I click Upload, it returns..

"Sorry, something went wrong during the file upload. Please try again in few minutes."

Is there an ongoing problem?

Regards

Richard

Show previous replies

G

GSWiFiMan

Known Participant

Hi Abhi
Thanks for the update. I have just tested and it appears to be working now, i.e. both static images and video files are now uploading for immediate publication or via scheduler.
I've not tested the send as that will confuse recipients, but all looks good up to that point.
Thank you.

J

jamiescottbeal

Participant

I'm experienceing this issue on both mobile and web.

I don't see any error messages on web - I try to click on browse and box to either pick and express or local file doesnt' open.

When I try to upload through the mobile app, it aloows me to pick an Adobe Express file, but then sticks on the upload.

C'mon Adobe. Get this sorted.

C

Colin29334588pnv2

Participant

I'm having the same problem (this has happened before.) Be careful. Log out and log back in. You may find your posts are scheduled. After multiple schedule failures, I gave up and went FK, LI, and X and manually scheduled them. When I came back to Xpress and refreshed, the posts I had been trying to make suddenly appeared (after multiple failed attempts to load them.) I deleted them.

This exact same problem has happened before. That time, after trying multiple times with Xpress, I went to each individual service and scheduled by hand. The next morning, I checked, and Xpress made multiple posts of the same post to my social accounts along with my manually added scheduled post! Spamming your audience is usually frowned upon!

A

Abhi.G @ ADBE

Adobe Employee

Hi,

We have deployed a fix for this issue. Could you please try now (if you have Express open in a browser tab, please reload it first)?

Thanks

Abhi G

V

V12UD4

Participant

I am at a point where I cannot work in Adobe Express for the reasons that when sharing or scheduling a publication, the elements (Videos) are not loaded, so I cannot make a publication schedule.

T

themartinbailey

Participant

Same. Just posted this in another thread, as someone else is having the same issue. It must be at their end, as I am experiencing the same issues on both Windows and iOS.

Y

Yellow_Jacket

Participating Frequently

I don’t use the Ai generated texts, so I don’t know, but the other Ai features (text to pic) work just fine. It seems like the scheduler and anything within is having issues

Sincerely,
Jalisa Bass
[kbcs_logo]<>
KBCS Student Operations Assistant
Jalisa.Bass@bellevuecollege.edu

“It is not by making yourself heard, but by staying sane, that you carried on the human heritage.”
~ George Orwell “1984”

J

janelle22628281e8sd

Participant

Tried this. 😞

A

Abhi.G @ ADBE

Adobe Employee

Hi

Sorry to hear you are running into this issue. We are actively investigating a fix.
Thanks for your patience.

Abhi G

H

HBWilson

Participant

I received this response from a moderator of the Facebook group:

"Hello Hannah, I saw this also in the Discord channel. Have you tried deleting your cache and then re starting in the program?"

NOTE: I haven't had a chance to try this fix, so I'm not sure if it works.

Y

Yellow_Jacket

Participating Frequently

That was actually one of the first troubleshooting steps;

1. Check for updates (my device and the software)
2. Clear cache
3. Restart device

Sincerely,
Jalisa Bass
“Good design means as little design as possible”
~ Dieter Rams

A

Angela34358322ictd

Adobe Employee

Hi there; I have an Express Ambassador reporting the same issue as of Sept 03; 1:25 pm PT. Please update if a hotfix becomes available!

I have been trying for several hours to upload an image for a post. Thi sis something I do very regularly, using the same image file. When I click Upload, it returns..

"Sorry, something went wrong during the file upload. Please try again in few minutes."

Is there an ongoing problem?