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Participant
September 18, 2025

Adobe Express Android freezes constantly | Android 16

  • September 18, 2025
  • 37 replies
  • 2094 views

From opening of a project on the app, to nearly every function, the app keeps freezing after 1-2 commands are issued. Express has a long history of issues and unnecessary changes but now it's really just plain unuable like this. Since the update, on Android16 the app will freeze and the only work around I can do is switch ot another app and go back and most of the time it will resume. This way I know it's not my OS, it's the coding of Adobe Express. This app becomes more and more unusable every few months but this is quite the stunning leap. I wish I could go back to the pre-AI slop version of this app but you forced me to this new one that is so non-userfriendly and non-intuitive. It takes 5 steps to do something that just took 1. More bugs than benefits and now I can't even use it. You aren't making it better more than adding more problems. PLEASE give us the old versions back or the abilty to switch to the old UI. I just want to get my work done on my mobile quickly and correctly. It hasn't been that way for 2025. It's BEYOND frustrating.

1. version 29.0.0
2. Android 16 (build: BP3A.250905.014)
3. Open any project and watch the fun begin. Every 2-3 functions the app freezes. Stuck loading screens,  unresponsive to inputs, frozen screen, etc.
4. We just expect it to work. it doesn't. it freezes. switching out to other apps and trying again sometimes works. Feels like a memory issue or sloppy code.

37 replies

Participant
September 24, 2025

Been experiencing the same. Very fustrating. Hope it's resolved soon.

Community Manager
September 24, 2025

Hi @aurelie_3357,

 

We’re very sorry you’re experiencing these freezes. Our team is actively working on a fix and will keep you updated as soon as it’s resolved. Thank you for your patience and understanding!


^MM

Participating Frequently
September 23, 2025

This is insane. Nothing is working in Android.

 

Please refund my subscription amount.

 

I had enough.

Participant
September 23, 2025

Hello, Kindly refer to the screenshot added, I am using the latest version of OS and the application too. I use Adobe from a Google pixel 8 device. 

Adobe Employee
September 22, 2025

We have seen this problem in the 16 betas, but not before in the released version of Android16.  We will update the priority/issue with Google.

Participating Frequently
September 22, 2025

Google Pixel 7.

 

The issue is persists. When I open the app, it freezes.

Participating Frequently
September 22, 2025

I am using Google Pixel 7. The problem is still here.

 

I have reinstalled the app. Nothing seems to be working at all on Android.

Participant
September 21, 2025

There seems to be some issue with Adobe express application. There's a lot of lag for the past 24 hours or so. Please rectify the issue. Its irritating, that too after paying a premium price

Amitej S
Community Manager
Community Manager
September 22, 2025

Hi @pendyala27674665gvbc, Welcome to our Adobe Express community! Thanks for posting here. This isn't the experience we want you to have. 

 

Can you share which platform you are working on? Is it the Mobile app (iOS/Android) or the desktop web app? If it's a mobile device, we'd like to know the details about your device's make and model, the installed OS, and the Adobe Express app version. 

Also, please share a screen recording of the workflow with the issue. Let us know if the app crashes as you start it or during a specific workflow.

 

We'd need more details to investigate and resolve this.

Best!

Participating Frequently
September 20, 2025

Same for me. Android App not working at all.

Amitej S
Community Manager
Community Manager
September 22, 2025

Hi @ahdholi, Please share details about the make and model of your device, the installed OS, and the Adobe Express app version. Also, please share a screen recording of the workflow with the issue. Let us know if the app crashes as you start it or during a specific workflow. We'd need more details to investigate and resolve this.

Best!

Participant
September 20, 2025

I am experiencing an issue with the mobile version of the program. I am unable to access my files or create new ones. This program is essential for my work, so I would greatly appreciate your assistance in resolving this matter as soon as possible.

Participating Frequently
September 20, 2025

The Android App for Adobe Express is very slow and not working at all for me. I have tried everything including reinstalling the app. Any help?

Participant
September 20, 2025

Hello Adobe Express Team,

 

I’m facing an issue while trying to create and edit an image. Each time I click on “Create Image”, a new screen opens but it just keeps buffering endlessly and doesn’t proceed further. I’ve attached a screenshot showing exactly where I’m stuck.

 

Could you please look into this and suggest a fix? I really enjoy using Adobe Express and would like to continue creating without interruptions.

 

Thank you for your su

pport.

Community Manager
September 22, 2025

Hi @Mohammad_Nissar3575,

 

We’re sorry you’re running into this issue. We saw your screenshot—please make sure Adobe Express is updated, restart the app, and clear the cache. Does this happen on all projects or only certain ones? Could you also confirm your device, OS, and app version? Sharing more details helps the team investigate.


^MM