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72 replies

New Participant
October 21, 2025

Service Down?

droopydog500
Community Manager
Community Manager
October 21, 2025

Hi @Maxim219496592v9e,

 

There are still some lingering issues from yesterday's AWS outage which had significant impact of Firefly services. You can try using a different model and see if that works.

 

    droopy

Adobe Community Expert (not an Adobe employee)
New Participant
October 21, 2025

Logs in to the system, but when you write a prompt and click the “generate” button, it says “This function is not available to you” or something like that 

New Participant
October 21, 2025

Hi,

 

I have credits but when I open firefly appears an warning saying that I don´t have access.

I would like to know why this happens.

 

Thank you,

kglad
Community Expert
October 20, 2025

retry when the aws outage is resolved.

New Participant
October 20, 2025

programa manda fallo cuando carga una imagen, con la nueva actualización, no deja usar el boards 


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New Participant
October 20, 2025

I have my account loading with credits info, the page itself and I couldnt download the result.

Inspiring
October 20, 2025

Hello j'ai de nouveau acces surement un probleme interne chez ADobe

New Participant
October 20, 2025

Same problem all day long now.

New Participant
October 20, 2025

Dear Sam, Thanks for your reply i will try again. thanks 🙏

New Participant
October 20, 2025

No response... 🙁

kglad
Community Expert
October 20, 2025

there are problems on adobe's end. retry in a few hours.