Adobe Creative Cloud doesn't work on Windows 11

[srhadden]

I have Windows 11 on a Lenovo, and Creative Cloud refuses to install.

I have tried all the suggested fixes (updating visual C++, installing from CC 2015 and updating upwards, installing from Windows 10 installer and lower ...) nothing works. Creative Cloud just keeps stuck in a loop, and because all the other downloads start from there I'm not able to install Photoshop or Illustrator etc..

Is there anything Adbobe has done to really tackle the issue? Is there a way to simply make Adobbe CC work on a Windows 11 laptop?

[kglad]

adobe cc is win 10 and win 11 compatible.

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[srhadden]

Thanks but like I said I've tried all these supposed fixes already. I've tried all the (64-bit) installers from the bottom of that page, none of them work on my Windows 11.

[kglad]

check your specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

if ok:

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Kalvyn Rasquinha]

Hi @srhadden , could you collect and upload a log file and share the full uploaded filename with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

[srhadden]

Ok, CC installed now, thanks a lot. Maybe it was the repairing of the visual C++ that did it. I've read that some users' Photoshop stopped working after a day so I might be back 🙂 Cheers!

[kglad]

you're welcome.

[kglad]

@Kenny S278903891kpr 

with what app are you having trouble?

[Kenny S278903891kpr]

Lightroom - every time I click on a preset or any tool or to got to next picture, it freezes up and then not responding the I have to wait. Same in Premiere Pro, and now Adobe Express is doing it. Premiere Pro every time I export something it changes the color. I tried use the plugin I read about, still off. I have a Levono computer also I bought last January. It rank in the top 5 computers the only program I add was creative cloud. That why I don’t understand why Im having all these issues with the program and new computer and windows 11. I had to already uninstall and reinstall over the summer and seems like it got worse
Sent from my iPhone

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved and branched from cc desktop bugs">

[Felix35508897kfww]

No, it still doesn't work! I have Windows 11, ran the CC cleaner, and Adobe Creative Cloud still doesn't function! It's the same loading screen, taking an unusually long time to load. Uninstalling and reinstalling Creative Cloud did not help either! Restarting didn't solve the issue either! Nothing has worked! Creative Cloud is evidently NOT compatible with Windows 11! It's frustrating that I can't even install Premiere 2024 because it requires Creative Cloud. In short, it's just ridiculous! Adobe can't seem to create a functional system, especially considering that around a third of Windows PC users worldwide are already using Windows 11!

[kglad]

most users with win 11 don't have this problem.

contact adobe support if you carefully followed each step in the answer marked as correct and it failed.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Dave37527258xyzz]

I recently (early May '24) spent over 2 hours on the phone (plus the time it took to get past all the Ai) with Adobe tech support, where Amir did all of the above multiple times without success. He finally contacted a manager and was told that the problem was a "known issue", and they were working on a fix that should be ready in a couple weeks.

Will I be contacted when the problem is solved? No. Can I be put on a list? No. Can someone follow up? No. I found this today searching for a possible fix. Now, if this has been a known issue - their words - since at least Dec. '23, how come Amir had to slave away for 2 hours to figure that out?  Why did I have to waste 2 hours of my life watching him do it? No point of contact or direct email, just get back in line, pal.  All that Ai, and they can't so much as send out an automated email? Seriously.  

[kglad]

what exactly do you see?

[hollow_0494]

I'm having problems with the app as well, cleared all my credentials, unistalled, reinstalled, tried running as admin, disabled firewall "which is super sketchy in the first place" nothing works. I downloaded this app to help me with my work at home but In the end I just canceled my subscription. It should not be this complicated to install & run a program especially from a company like Adobe who's well known.

[kglad]

@hollow_0494 

what exactly do you see?

[hollow_0494]

It's the infinite login in screen. After logging in the app prompts me to login in again.

[hollow_0494]

It's the infinite login screen. After logging in, it prompts me to login
again.

[kglad]

follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

[hollow_0494]

I've tried all the above steps and the problem still occurs.

[kglad]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[IEGNYC-1]

November 3, 2024 - Regarding Adobe Creative Cloud Still a Major Problem on Windows 10 and 11!

It's unbelievable that Adobe to this day still can't get Adobe Creative Cloud to work properly without causing massive issues and problems on Windows 10 and 11! For a company this big, Adobe should be damn ashamed of not doing more to fix and improve these damn hindering and ongoing problems with their Apps, which we all pay for! This is just beyond unacceptable at this point! There is no valid excuse for Adobe to continue to allow this BS to keep happening! Does Adobe even bother to test their own Apps before they are released!?

Yesterday, the Adobe Creative Cloud App kept freezing and apps kept crashing randomly! It's damn awful! And for this to happen to a high end HP workstation with 512GB Ram and an A6000 RTX Nvidia card and dual cpu 64 cores - it's just insane and wrong for this to be happening!!!

Note:

Interestingly enough, after removing Adobe Creative Cloud and using only the core Apps, (which you can actually use without the bug riddled Adobe Creative Cloud), everything is much better and working smoothly again! I don't understand why Adobe can't get it together after all of these years and still the same damn bug problems with the desktop app on Windows! Unreal how neglectful and irresponsible of Adobe to leave this unresolved for years!!

I really hope Adobe does the right thing for all of its customers and resolves these awful bug and the constant freeze issues with their main desktop app Adobe Creative Cloud, because it is still a BIG buggy damn problem and the worst app to have on Windows! Not to mention the resources it consumes alone! It's ridiculous already! Whoever is responsible for allowing these bug issues to keep happening after all these years with the Adobe Creative Cloud App for Windows in their software department, should get better training or be replaced! Enough is enough!!

Dear Adobe Management: Please fix and improve Adobe Creative Cloud App for Windows 10 and 11 Desktop users! Thank you for your attention, if you're even reading this!? 

[kglad]

most of us have no such problems.  ie, there's something about your computer that's causing the problems.  eg, an overly zealous antivirus app is a known problem.

anyway, you can start with:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.