I just updated illustrator beta and it wont open and it says its damaged.

[rachelcenter]

I just updated illustrator beta and it wont open and it says its damaged. So I uninstalled and reinstalled from scratch and got the same thing. MacOS Sequoia 15.6.1

 

[Monika Gause]

It can definitely run on that system.

Maybe try again with uninstalling. Probably reboot the computer before you reinstall?

[rachelcenter]

the uninstall and reinstall doesnt work. wont have time to test a restart for a while. 

[Sven Venstre]

Me too! Tried downloading and opening v30 and v29.9 a number of times but each time they are reported by my Macbook Pro to be "broken and cannot be opened" (M1 Max, Sequoia 15.6.1)

[Smriti Capoor]

Hello @rachelcenter & @Sven Venstre thank you for reporting this. I've reported this to the team. Will get back to you as soon as I hear anything.

[Smriti Capoor]

Hello @rachelcenter and @Sven Venstre can you please also try the following steps:

• Uninstall the Beta build and delete the Beta folder from the Applications folder
• Once done, check for updates in the Creative Cloud App
• Install the latest Beta build

[rachelcenter]

pretty sure thats what i did the first time and didnt have to delete the folder because it disappears on its own and that didnt work the first time. The file is damaged plain and simple. unless adobe finally reuploaded a version that isnt damaged any more?

[Monika Gause]

I experienced the same and uninstalling/reinstalling helped. Afterwards the thing worked.

[Justin Acosta]

Has anyone had luck fixing this? I've had the same issues for weeks now. It was working fine until I updated the app to to v30 and I get the same error message as above. I've uninstalled and reinstalled both v30 and v29.9, restarted my iMac, used the Adobe Cleaner Tool to uninstall and nothing is working whatsoever.

[Smriti Capoor]

Hello @Justin Acosta I have raised this to the team again. Thank you for reporting this.

[Smriti Capoor]

@Justin Acosta you can try the steps of deleting the folders once to see if it works that way or have you tried that already?

[Nite-Stian]

This worked for me. I deleted the app folder after uninstalling.

[rachelcenter]

I'm still having this issue. When I try to open it, it says its damaged @jamieclarke can this be fixed?

[rachelcenter]

@Smriti Capoor still having issue. I should be able to open it natively without any workarounds. And that is not the case. Can you guys fix this please?