P: Creating a Snapshot Leaves Naming Window Open on macOS

[GregR_24]

macOS 15.2

Lr Classic: 14.1.1

Steps:

1. In Develop mode, create a new snapshot for a photo

2. Enter a name for the snapshot in the New Shapshot window and click Create

Results: The New Snapshot window persists as an empty window until the app is canceled.

[brianmatiash]

I just followed your steps on my Mac running 15.2 and LrC 14.1.1, and cannot reproduce your result. I tried saving multiple snapshots to the same image and multiple images. Is this behavior persistent after quitting/relaunching LrC and/or rebooting?

[GregR_24]

Thanks, Brian. Yes, I can still reproduce the issue after OS and Lr Classic restarts. Screenshot attached. You'll see that I also attempted to resize the empty dialog during my testing... the dialog height is fixed but I can still adjust the width.

[Per Berntsen]

Try resetting the preferences.

Method 3 on this page is the easiest way to do it.

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

If you have changed many settings in the preferences, you may want to take screenshots of all the tabs in the preferences dialog before resetting to make it easier to restore them.

[GregR_24]

Appreciate the additional information. I reset the preferences and the one thing it fixed was restoring the empty dialog to the original size. However, that empty dialog still persists after resetting prefs and restarting the app. Any logs that might help you?

[ccullen22]

I have the exact same problem.

LR 14.1.1 Macos 15.2 just like you

I end up with several little blank snapshot windows /dialogs open. Only way to get rid of them is restarting Lightroom, otherwise they are permanently on top of the main Lightroom window. This is a new problem.

[C.Cella]

The shadow/empty modal windows can be dismissed by clicking the Ui.

They come back BUT restarting is not strictly necessary to keep working.

So for instance I restart ONLY when it becomes unbearable to have multiple shadow/empty windows, like 4 of them.

I live with this bug a bit.

[ccullen22]

Mine remain on top what ever I do. It's a real pain if I'm creating several snapshots.

Hopefully it'll be fixed soon....

[zingzach]

Same thing has been happening to me, too. I have also been having my adjustments randomly reset when switching from the Print module back to the Develop module. 

macOS 15.3
LrC 14.1.1

[cbarronjr]

I've experienced this same Snapshot bug for a couple of months now. Resetting prefereces and restarting the app only temporarily fixes it. Have you found a solution for this?

[jaynawallace]

I'm experiencing the same issue with the blank "New Snapshot" window appearing every time I attempt to add a new snapshot. Each time I attempt to add a new snapshot, a new instance of the blank modal window appears and also cannot be closed.

I just got my new MacBook Pro two weeks ago, so it would be odd that it would require a reset of the preferences so soon.

I'd never experienced this issue previously on my older MacBook Pro.

macOS 15.3 Sequoia, LrC 14.2 - blank "New Snapshot" window appears and cannot be closed
macOS 13.7.3 Ventura, LrC 14.1.1 - "New Snapshot" window issue does not occur 

[C.Cella]

Simply click elsewhere in the Ui.

The ghost/empty window will stay in background.

Restart LrC if it's unbearable to work with the ghost/empty window(s).

DO NOT reset the preferences.

[ccullen22]

Yes. First time you save a Snapshot it's 'wrong' but once you update a snapshot with new settings it behaves itself every time. No other presets have this bug

[ccullen22]

That does not work. The snapshot window stays on top permanently 

[C.Cella]

@ccullen22 

Check the attached video.

You can't dismiss the shadow/empty modal window clicking the UI, like I do?
.

[ccullen22]

No, I can't

[C.Cella]

No, I can't
By ccullen22

Then you must restart the app.

I can re-select the main window and make the modal window stay in background...but I can't dismiss it without quitting LrC

[Friendly_Walrus98A5]

I am getting the exact same behaviour on Mac. I had about 15 blank snapshot windows that would not close at one time. 

[Theory4]

Same problem, new bug...

Lightroom Classic CC version 14.2

Mac: Sequoia 15.3.2

[johnrellis]

I observe this bug in LR 14.2 / Mac OS 15.3.2 when doing the menu command Develop > New Snapshot, typing the keyboard shortcut Cmd N, or clicking the + button in the Snapshots panel. Usually I have to give the command 2 - 3 times before the bug occurs.

[johnrellis]

See here for similar symptoms with plugin dialogs. Given that there are now 9 people reporting this bug, I think Adobe should acknowledge it and enter it into their bug tracking.

[johnrellis]

Moderators, @Rikk Flohr: Photography, similar symptoms with ghost dialogs have been occurring Rename Folder, New Snapshot, and some plugins. Please consider merging with this bug, which reliably reproduces the problem:

https://community.adobe.com/t5/lightroom-classic-bugs/p-sdk-modal-dialogs-don-t-always-close-properl...

[Rikk Flohr: Photography]

We will not be merging this bug with the SDK bug as they are tracked differently. 

[johnrellis]

Most likely the SDK bug and the bugs with Folder Rename and New Snapshot have the same underlying cause, though.

[Rikk Flohr: Photography]

I agree it is likely but they will still need to be tracked separately at this time. 

[Rikk Flohr: Photography]

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