P: AI Adaptive Portraits Feature Not Working

[Lauren24305657icix]

Hello,

Every time I try using the AI Adaptive Portraits tool in Lightroom, I receive an error message shown in the screenshot below. 

1. Lightroom Mobile 9.2

2. Google ChromeOS

3. Edit a photo, click on presets, then select premium and go to Adaptive: Portrait, and select Enhance Portrait, after doing so I receive an error message.

[Rikk Flohr: Photography]

Adaptive presets require the additional download of an AI model to perform the presets. If you are using them for the first time, you need a good internet connection and allow time for the model to download and install (this can take several minutes). 

In any case, I do not seeing any issue with using Adaptive Presets on a Chrome OS device. 

[Lauren24305657icix]

How do I download this AI model? I was able to use the presets about a week ago and over the last few months without any problems.

[Kimberly35778161nm4w]

I'm also having this exact issue and would love instruction on how to fix this. 

[Rikk Flohr: Photography]

The download will happen automatically after installation on the first attempted use of an AI Preset. The Download is apparent, shows on the screen, and provides a progress bar. 

More information will be required if your issue is other than a 'first use case' problem. 

Device Model:
OS Version:
Lightroom Version:
Subscription Status: 
Exact step-by-step process to induce failure: 

[Kimberly35778161nm4w]

Device Model: Google pixelbook go g021a
OS Version: Version 121.0.6167.212

Lightroom Version: 9.2.0
Subscription Status: lightroom premium
Exact step-by-step process to induce failure: Going to premium presets: adaptive subject: click any of them: I get the error message "Something went wrong These presets cannot be applied at this time. Please try again later. "

It does this for all Adaptive subject, All adaptive portrait, and if I try to select subject when I use masking. 

They all worked great prior to the most recent lightroom update. 

[Kimberly35778161nm4w]

Hello, 

Could I get help with this? I replied a bit ago 

[Rikk Flohr: Photography]

A bug report was issued to the team. Until they release a fix, there is no additional information to share. Should a workaround be made available, it will be reported here. 

[Liam36215958syss]

Since the last update subject selection hasn't worked keeps coming up with a red error message "something went wrong" very frustrating as I pay for premium and cant use this? Is there any fix for this  Ive been using on my  chrome os 

[GoldingD]

Two related requests

1.  Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

2. Please, in a reply, post a screenshot of /preferences/performance/