New Participant

P: Video edits are not exporting

Forum|Forum|2 years ago
March 22, 2023
38 replies
19721 views

I have been trying for hours to export / save my edited videos from Lightroom app on my iPhone. Every single time the video is just exporting as it was originally before I edited it. I have tried so many suggestions on other message boards such as making sure I am not ticking 'original' when exporting. Nothing and I mean nothing is working. I am so frustrated and feel like giving up. Please someone help me. I have taken a screen shot from with the app (where you can see the colour adjustment) and then a screenshot of the exported video where the edit has not been saved. Please help.

iOS: iPhone

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Charlie.D

Community Manager

This thread has morphed over time, and since the original LR iOS export issue was resolved it now seems we're seeing reports for Android users. So far we can only reproduce trouble when exporting videos that were captured on iOS as HDR HEVC video (using the BT2020 HLG color space).

Question to LR Android users here who are experiencing trouble exporting:
Do you see this problem with video from devices others than iOS cameras? If so, please share what your capture device and file format are. Your info will help our developers. Thank you!

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Cesar_Guzman4261

New Participant

uso la versión de ligtroom 9.5.0 y el móvil es un Honor 70

cmgap

Community Expert

Have you tried to export this Not in HDR?

cmgap

Community Expert

I've tested this as well on iPhone 15 pro max and macbook pro. I've not had a problem with multiple scenarios for a long time now. Would be good to get a screen recording if possible with as much information on the devices and workflow used when encountering this issue. It can't be fixed if it can't be reproduced.

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Antton38061251j5g4

New Participant

I have same problem on android and the Lightroom is in its newest version. When trying to export the video to mp4, software says error "1 video failed to export." I have edited all settings related to light and color. I have also added grain. No trimming or cropping.

cmgap

Community Expert

Please share screen shots of video and the export screen.

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Charlie.D

Community Manager

@Ana37711662x4gv (and other users here)

What device model and OS version are you using?

What specific edits are applied to your video? Is it necessary to edit at all?

Do all videos fail to export, or only specific videos? Are only long videos a problem, or videos from a specific source?

What specific steps do you use to export? (Save copy to device? Share? Export As? Do they all fail for you?)

EDIT: the original issue was resolved, so the team is still trying to understand how to reproduce the current problem being reported. We need to know how to reproduce this, so the developers can debug the problem. Any details about your device, workflow, source files, specific Export controls/steps you use, etc could help us understand the problem

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perfect_nature2365

New Participant

Hola cada vez que quiero exportar un video, en este caso mp4 no me deja. Me sale el siguiente erro. Anteriormente si que podia. PODEIS SOLUCIONARLO!!

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Aleke

Community Manager

Hi @perfect_nature2365! Welcome to the community!

Could you share a bit more about the issue you're facing? What version of Lightroom Mobile and Android are you using? Does this happen with every video or just a few specific ones? When did the issue start—was it after a recent update?

Thanks for your help!

Cheers, Alek 😊

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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Ana37711662x4gv

New Participant

Hi, this is still not working for me with any video, even after the update.

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Charlie.D

Community Manager

Hello @James37624723hh9r

The February 2024 app update contained a fix for this issue. Our system let me know you are using a very old build. Could you update to the latest app (now version 9.3.1) by visiting https://apps.apple.com/us/app/lightroom-photo-video-editor/id878783582 on your device.

Does the update fix your video export issue?

cmgap

Community Expert

Where are you exporting the .mp4 to? Where are you viewing them? I just tested this on my iPhone and edited color, exposure, contrast... exported as .mp4, air dropped to my macbook, viewed the video in the finder window and all edits are showing.