Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error."

[HatM]

Issue: Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error." message

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64

Issue:
Step 1: new or open document
Step 2: draw shape (pen tool or ranctangle tool...). Or insert Solid color layer and fill with shape.
Step 3: while the shape layer is selected (this doesn't happen when the empty color fill layer or any bitmap layer is selected), change the color with the Color Picker (Foreground color) or use the Color Picker from the tool bar.

Expected result: color picked.
Actual result: color picked with error message, every time the eye dropper is used

This error was on the previous Photoshop Beta version tool.

[Ged_Traynor]

@HatM just tested and I can reproduce the error, it's not like Adobe to introduce bugs with updates 🤣

[Jeff Arola]

Yes i see that on macOS Sonoma 14.3 with Photoshop 2024 (ps ver 25.4)

I did a Photoshop preferences reset before testing as i always do whenever Photoshop gets an update.

[Ged_Traynor]

@Jeff Arola it's amazing that Adobe knew about the bug in version 25.4 Beta and still decided to release it to the public without fixing it first

[Lumigraphics]

I'm not seeing it with PS 25.4 and Sonoma 14.3.

[Estuardo32613217m79l]

I just started having the same issue. Big companies dont care anymore.

[davescm]

Confirmed here with v25.4 and Windows 11

Dave

[toddb30644149]

Same. This is ridiculous! Come on, Adobe! We have AI capabilities, but bugs like this still happen?

[truongh11289640]

i have same problem with photoshop 25.4 mac pro m3 pro

[DRDOUGWEISS]

Hello! When I go to open the Fill Color dialog box through the properties pannel and try to use the Eyedropper tool, an error message pops up that says, "Could not use the eyedropper tool because of a program error." Anyone know how to fix? I haven't been able to find anything.  

Thank you! 

[ibaguru]

Having the same issue

macOS Big Sur (which Apple is no longer updating)

v 11.7.10

[Jeff Arola]

As far as us users know it's a bug in photoshop 2024 (ps ver 25.4)

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not...

[Jeff Arola]

ibaguru,

I don't think it's an issue with your macOS Big Sur, but with the just released Photoshop 2024 (25.4) update.

[ibaguru]

Yes I just tested on a macbook with Sonoma 14.2.1 and it isn't working on that computer either.

Thank you!

[tamas.nagykalnai]

Same error messages pop up either in my Windows 10 and Mac Sonoma 14.2.1 versions, but beside this, the tool is working. Error messages are annoying in a final release (25.4). 

[MarkBellus]

Mac OS Sonoma 14.3 - M3 Max CTO Macbook Pro 

The eyedropper tool can be useable when using it from the main panel.

But when it comes to using from layer styles or other places it says:

"Could not use the eyedropper tool because of a program error."

(full disk access and screen recording access are granted) 

Have any of you already faced that issue? 

[Ged_Traynor]

@MarkBellus I assume you on Photoshop version 25.4

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not...

[MarkBellus]

Yep.

Just scrolled over the replies over the mentioned link. Thanks, so it's a known issue, but still has not been fixed.
Great update again...

[Ged_Traynor]

@MarkBellus it was actually a bug in the Beta version, but Adobe decided to release it anyway 🤔

[truongh11289640]

Everyone has encountered this error, there have been many reports from users, but Adobe is still silent, without any explanation for users (their customers) as well as no instructions on how to fix the error. Software bug fixes upgrade. They are losing trust from users with every bad update

[truongh11289640]

Everyone has encountered this error, there have been many reports from users, but Adobe is still silent, without any explanation for users (their customers) as well as no instructions on how to fix the error. Software bug fixes upgrade. They are losing trust from users with every bad update. Currently, the workaround you can do is to go back to the older version!

[Lumigraphics]

I'm not seeing it, just tried with a shape layer and changing the color works as expected.

[Godzinski]

Today I had this error 25.4

[milan.gudaba]

Photoshop 25.4

[Okan5CA7]

 

When i tried to change color of shapes, always gives this error. Yes Allways!

25.4.0 ver.

[Ged_Traynor]

@Okan5CA7 it's a known issue

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not...