P: Audio playback failed error code: 1609891836

[arleenl39123580]

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

[Jervision]

i have the same problem bud am stuck how to fix it do you know how i can fix it? problem code 1609891836

[Sumeet Kumar Choubey]

Hi arleenl39123580,

We're sorry about the poor experience. Please let us know the exact version of Premiere Pro & the OS that you are using. Also, please share a screenshot of Audio Hardware preferences in Premiere Pro (Edit > Preferences > Audio Hardware). 

Thanks,

Sumeet

[Kevin-Monahan]

Hello @arleenl39123580,

Thanks for filing the bug report and providing all the information. I hope the team will respond soon with a solution for you. Please provide further details to help them reproduce your issue. See, How do I write a bug report?

Sorry for the frustration.

Thanks,
Kevin

[neilw16441096]

I'm having the same issue with playback and also exporting audio. I've had to output via Media Encoder to get rendered audio in my exported videos. I've run the system compatability and no issues reported there.

macOS Monterey 12.7.5

iMac Retina 5K 27-inch 2019

3.6 GHz 8-core Intel i9

Ram 72 GB 2667 MHz DDR4

Radeon Pro 580X 8 GB

Neil Wieteska

[Sumeet Kumar Choubey]

Hi Neil Wieteska,

We're sorry to hear about this. Is this happening with any specific media or all of them? Could you please share a download link for one of the sample media with which you are experiencing this issue? It will help us to diagnose the issue properly.

Thanks,

Sumeet

[neilw16441096]

It happens with mp4. Also with wav and audio on a prores file. Afraid I can't share due to client material.

[neilw16441096]

Also, no issue with any of these files in other applications 

[Sumeet Kumar Choubey]

Thanks for the details. Please share the exact version of Premiere Pro that you are using & the camera/external recorder on which these files were captured. Also, for testing purposes, please try disabling hardware accelerated decoding (Premiere Pro > Settings > Media) to check if it's working properly. Please note that you would need to restart Premiere Pro after disabling it from Settings.

-Sumeet

[neilw16441096]

Premier version 24.5.0

Sorry should have said that

[neilw16441096]

Tried disabling hardwarw accelerated decoding. Same issue. Made no difference. one file is a CGI sequence, so the music must have been edited on to the visuals.

I've just loaded a wav file from a music library and that plays.

[#12]

Hello I am having exactly the same problem. I have tried almost all the ways to fix it, but it didn't work. 
I have cleaned cache, changed cache folder name and location, resinstalled Premiere Pro, reinstalled whole Adobe pack and even with clean adobe, Installed studio Nvidia driver, downgraded to an older driver, but it doesn't work. I have tried all possible hardware settings none of them work or work properly, only SRT mode started playing, but without any sound, it just ignores the audio line. 
I suspect it's not about adobe, but anyways it started since July 2024

But the most annoying part is that it was working years without problems and since July 2024 it started to behave like this.

[neilw16441096]

So, I'm now in the position where a wav file will not play. I have an edit start and complete using this music file. How do you suggest I proceed with this?

[neilw16441096]

I've gone back to Premier version 23.6.7 where the audio will play. Really.

[neilw16441096]

ok, I think I know what the issue was. I've gone back to Premier version 24.5.0 and let the application generate all the peak files. I then imported the wav file and it now plays. 

[neilw16441096]

I thought I'd sorted this, but still having issues. Audio is not exporting in one project, having to export via AME, and in another project, audio from a MP4 now plays in the source window, but fails with the same error code, on the sequence timeline.

[arleenl39123580]

I don't know what's changed but it seemed to have resolved itself. The Audio Hardware are just set to System Default (input and output) and have not changed any. So, if it happens again, I'll update this. Odd, huh.

[neilw16441096]

 I've posted about his previously and still having these issues.

Premier 24.5.0

 

Here's a screen shot of audio information ( or at least what Premier thinks of it)

 

And another screen shot of prores files

 

Any ideas? 

Neil Wieteska

[Anton38816740tyzk]

same problem... Audio playback for any audio does not work.