Wrong media description - mov editable

[Maciej22996748mobi]

Hi,

I've bought too fast, read "fully editable" and clicked.

This is not editable mov file. How can I request the points back?

The movie: AdobeStock_780270908.mov

Thanks

Maciej

[Abambo]

That can't work for mov files. They would need to be mogrt templates to be editable. @Contributor1, there are a number of other mov assets in this contributors portfolio with the same problem.

@Maciej22996748mobi, I suppose that @Contributor1 can refund you the credits. If you do not like to wait for him to intervene, feel free to contact customer care.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

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https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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If in doubt, ask the forum. 

[Contributor1]

Hello @Maciej22996748mobi, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.

[Maciej22996748mobi]

@Contributor1 Thank you!

[Maciej22996748mobi]

Thanks @Abambo for your tips!