• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Crash on Alt + Click

Explorer ,
Feb 16, 2024 Feb 16, 2024

Copy link to clipboard

Copied

When using Alt+Click on the only visible texture set to activate all the others again, Substance Painter just crahses.

- If needet, i can provide the Autosave File. 

- For reference please view the attached video.

- Log-File was already send via Report-Function PopUp on startup

 

Bug Unresolved
TOPICS
Bugs & Crashes

Views

151

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Adobe Employee ,
Feb 16, 2024 Feb 16, 2024

Copy link to clipboard

Copied

Hello @PlayTics,

 

Thanks for the report.

 

I've never heard of such a bug, so thanks for all the details. Sending a crash report was a good thing to do. We will investigate the issue. I'll ping my colleague with this thread to make sure you'll have a proper following.

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
New Here ,
Nov 28, 2024 Nov 28, 2024

Copy link to clipboard

Copied

The year is coming to an end, and the bug is still happening. Sometimes I forget about it and end up losing what I just did in the bake settings. Either sell the software or take proper care of it, please.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
12 hours ago 12 hours ago

Copy link to clipboard

Copied

LATEST

Thank you @orcelli for the reminder.

 

I'm not sure why we missed it last year, but I had a discussion with my colleague and we were able to reproduce it with the help of your bug reports! Therefore we have opened a ticket and we'll try to fix this for a coming update.

 

For now, there's a workaround. The bug comes from the unactive Texture Set after a Mesh Reimport, so if you delete the greyed out Texture Set, Substance Painter won't crash. Texture Set List > Reassign Texture Sets... 

 

Reassign texture set.png

 

Let me know if this helps.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Resources