Camera Raw no longer shows images on macOS Big Sur

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hello everybody,
after the penultimate update to Big Sur, photoshop camera Raw no longer works, the editing area is black and nothing can be seen. The same problem arises in the "Liquify" filter. The last update Big Sur brought no improvement. Does anyone have any idea how to fix the errors?

Thank you in advance and best regards.

 

 

 

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Moving thread to the Camera Raw forum from Using the Community

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi,

 

We're sorry about the trouble with Camera Raw & the Liquify tool in Photoshop. Would you mind sharing the versions of Photoshop & Camera Raw you're working on?

 

You can go to the Preferences of Camera Raw by going to the Photoshop menu in Photoshop, then Preferences, then Camera Raw Preferences. Then go to Performance & disable the option to Use Graphics processor. Once done, quit & relaunch Photoshop & Camera Raw to check if that helps.

 

If it helps, you can try the same for Photoshop by going to the Preferences of Photoshop, then Performance.

 

Regards,

Nikunj

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Come on ADOBE!!!  Get your act together!!  This issue doesn't exist on a PC. Get a fix for this.  Like yesterday.  You're causing folks to loose money.......

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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@defaulthrqr5d73f5yu wrote:

Come on ADOBE!!!  Get your act together!!  This issue doesn't exist on a PC. Get a fix for this.  Like yesterday.  You're causing folks to loose money.......


It doesn't exist on my Mac either. 

Since this is your first post in this thread, lets start from scratch: Explain exactly your problem with full details as to the version of ACR, your OS and info about system (GPU) etc. 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Jul 25, 2021 Jul 25, 2021

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Hi there,  I'm having the same issue.

Photoshop version 20.0.1

Camera Raw version can not see as it's all black screen

OS Big Sur 11.4

MacBook Pro (15-inch, 2019

Processor 2.3 GHz 8-Core Intel Core i9

Memory 16 GB 2400 MHz DDR4

Graphics Card  Radeon Pro 560X 4 GB

 

Do I just need the new version of photoshop or is there a way to fix this? Would hate to have to spend all that money. Thanks!

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New Here ,
Jul 25, 2021 Jul 25, 2021

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Screen Shot 2021-07-26 at 4.17.37 PM.png

this is what I see whne I try to change preferences for Camera Raw

 

and this is what I see when I open a file in Camera Raw.

Screen Shot 2021-07-26 at 4.20.02 PM.png

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New Here ,
Jul 31, 2021 Jul 31, 2021

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I had exactly the same problem and just reinstalled PS from Create Cloud. Has fixed it now

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New Here ,
Sep 26, 2021 Sep 26, 2021

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LATEST

just google the latest version of the camera raw update.  Even though the Adobe Cloud may say it is up to date, it is not.  As soon as you separately update the latest vesion of camera RAW the issue will be resolved in both PS and The Bridge.

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