Skip to main content
K
Kirsten23608595sw4t
Participant
May 10, 2022
Question

Accessing files created under trial period

  • May 10, 2022
  • 1 reply
  • 154 views

I successfully created a number of files using Captivate using a trial licence. I have since arranged ongoing (paid) access to Captivate 2019, but am unable to run the files that were created under the trial.

 

Grateful for any suggestions that might prevent me from having to re-create the files.

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 10, 2022

    This could be due to the trial version of Captivate that you used to create the files being a later version to that you now have installed (as a paid version) on your system.

     

    Check in Captivate under the Help menu > About Adobe Captivate.

     

    The major and minor version numbers should be something like 11.8.

     

    What does yours say?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices