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laurat23510413
laurat23510413
New Participant
June 28, 2017
Question

Activation Failed. We are unable to Activate Creative Cloud

  • June 28, 2017
  • 2 replies
  • 1436 views

We have 4 users that have subscriptions for Captivate and all 4 are getting the error above.  I created a ticket with Adobe and they had us try the following

-Sign out from Adobe
-sign out of captivate
-rename the hosts file
-rename the OBE File
-Restart
-log into adobe
-log into captivate
-run updates for adobe captivate

It got users in for a few days and now the error is appearing again.  Creative cloud is online and signed in and they have Internet connection... we have lots of other users that have full creative cloud subscriptions and they do not get errors when logging in... Just the ones with the Captivate subscriptions.  All 4 subscriptions were purchased at the same time

This topic has been closed for replies.

2 replies

K
kjackson595
Participating Frequently
August 3, 2017

I was having the same problem and my IT person said to log OUT of the Adobe Creative Cloud and then try Captivate. It worked for me. Now if I ever get that message, I shut down Captivate, log out of the Creative Cloud, then launch Captivate again. I get prompted for my Adobe ID and password, and then I'm in.

Hope this helps.

Karen

    P
    Pavithra24279214wxsq
    Participating Frequently
    February 1, 2024

    Hi kjackson595, 

       I am using Captivate 2019 release. I faced the same issue. Your workaround information helped me. Thank you!

    Copy another post with the same query here for reference:

    https://community.adobe.com/t5/captivate-discussions/unable-to-use-licensed-adobe-captivate-2019/m-p/14269071

    laurat23510413
    laurat23510413Author
    New Participant
    June 28, 2017

    I should also mention that there have been no recent updates to the computer

    nothing is blocking the activation on the server our Data security team checked the ports

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 28, 2017

    Moving this discussion to the Captivate Getting Started forum.

    Laurat40589147 if you are facing difficulties with your Captivate membership then I would recommend contacting our support team directly at Contact Customer Care.

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