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erinnm4328886
Participant
March 8, 2019
Question

Add 360 Image/Video Button Missing from 360 Slide

  • March 8, 2019
  • 1 reply
  • 696 views

Hello,

I have been exploring Captivates new VR feature. However, when I create a Virtual Reality Project, I do not have the "Add 360 Image/Video" button or gridlines that appear on the slide.

Has anyone else experienced this issue? And if so, do you know how to get this button to appear so that 360 media can be added correctly to the project?

Thanks!

This topic has been closed for replies.

1 reply

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity Expert
Community Expert
March 8, 2019

Check out this post for a possible solution: Not able to see Add 360 image/video icon on the 360 slide - check for the required GPU/WebGL support on your machine - e…

Paul Wilson, CTDP
    ElizabethBader
    ElizabethBader
    Participant
    March 26, 2019

    I'm having the same issue. When I add the web object to a slide with the URL https://get.webgl.org/ I get the message "While your browser seems to support WebGL, it is disabled or unavailable..." However, if I go to the URL directly from my browser, it works fine. Are there any settings in Captivate that might impact how it interacts with my browser? (I tried both Chrome and Edge.)

      Paul Wilson CTDP
      Community Expert
      Paul Wilson CTDPCommunity Expert
      Community Expert
      March 27, 2019

      Could be your hardware isn't supported for certain WebGL related features.

      Paul Wilson, CTDP
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