I cannot publish any project to HTML5 without getting the "Error(s) - Could not copy Folder to /...." I am on a Mac and just upgraded to the latest version of the OS. I am running Monterey Version 12.3.1. Troubleshooting/Things I've already tried:Created a brand new blank project - nopeUsed a project that had previously been able to publish on a PC - nopeCleared cache - nopeTried publishing it in MANY locations, same error. My project is not located on a shared drive, and I am not publishing to a shared driveUninstalled and reinstalled - this kind of works, but only the first time I publish. After that, the same errorI've installed the special version of Adobe Captivate 2019 that is supposed to play better with mac - still getting the error. I tried removing all spaces, punctuations, numbers and underscores from my project name and the publish name. If anyone has ANY suggestions or things I can try, I am all ears!

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AmandaHK91

Participating Frequently

Question

Adobe Captivate - HTML Publish Error(s) - Could not copy Folder to /....

Forum|Forum|3 years ago
May 3, 2022
4 replies
3912 views

I cannot publish any project to HTML5 without getting the "Error(s) - Could not copy Folder to /...."

I am on a Mac and just upgraded to the latest version of the OS. I am running Monterey Version 12.3.1.

Troubleshooting/Things I've already tried:

Created a brand new blank project - nope
Used a project that had previously been able to publish on a PC - nope
Cleared cache - nope
Tried publishing it in MANY locations, same error. My project is not located on a shared drive, and I am not publishing to a shared drive
Uninstalled and reinstalled - this kind of works, but only the first time I publish. After that, the same error
I've installed the special version of Adobe Captivate 2019 that is supposed to play better with mac - still getting the error.
I tried removing all spaces, punctuations, numbers and underscores from my project name and the publish name.

If anyone has ANY suggestions or things I can try, I am all ears!

This topic has been closed for replies.

chrismay_at_delta17095116

Inspiring

Looks like others are having the same issue. It might be a new MacOS issue/feature messing with Captivate.

https://community.adobe.com/t5/captivate-discussions/unable-to-preview-or-publish-on-mac/m-p/12923144/thread-id/297253

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AmandaHK91Author

Participating Frequently

Over my extensive Google-ing it sounded like this problem spanned many versions of Captivate and all versions of the macOS. Our IT team was in communication with Adobe's and the conclusion we reached it just to get a PC. Since, I've not had a single problem.

Bottom line, Adobe Capitvate is not mac-compatible. Oh well...

chrismay_at_delta17095116

Inspiring

When we reported this error to Adobe, they came back really quickly with a response. They suggested turning off Falcon Crowdstrike (virus protection). We are working with our IT department to set up a test.

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LauraCBrown

New Participant

I'm having similar issues. But I also can't preview my course.

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AmandaHK91Author

Participating Frequently

Preview using HTML5 in Browser? Because same...

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AmandaHK91Author

Participating Frequently

FYI Here is the "special version" of Adobe Captivate 2019 that I was referring to:

https://helpx.adobe.com/captivate/kb/early-build-adobe-captivate-2019-mac-big-sur.html

RodWard

Community Expert

Which specific version of Captivate 2019 are you on? Please provide a screenshot of the Captivate screen that you see when you go to the HELP > About Adobe Captivate menu.

RodWard

Community Expert

I went and got the 11.8 install from my IT.

I uninstalled the older version, restarted my computer, downloaded the new version and installed it.

I opened up a project and tried to publish and still was unable to. 😞

I also tried it with a brand new blank project.

Any other suggestions? I am really hoping I can get it to work with my mac, I would rather not switch to a PC if I dont have to. My entire company is on mac and it makes thing easier for my job.

One extra thing you always need to do when reinstalling is to reset your Preferences. There's a batch file you can run for Macs located inside the Captivate install directory > Utils folder. It might make a difference (though I doubt it will resolve your issue).

As I said, I'm not a Mac OS user. So, my ability to debug your issue is very limited.

The error message you are seeing would appear to be related to system permissions. It seems that the Captivate application currently does not have the necessary system permissions to create folders on your hard drive when publishing content.

If you have an IT department full of Mac technicians, perhaps one of them knows how to configure an app to have greater permissions?

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AmandaHK91Author

Participating Frequently

I am also unable to Preview - HTML5 in Browser for any project.

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