Advanced Actions Null Error

Forum|Forum|5 years ago
July 22, 2020
6 replies
1878 views

I had to erase my Solid State Drive, when I re-instaled Captivate and planned on programming some buttons with advanced actions the window looked like this, I already deleted the program and downloaded it again and the same thing happens.

Correct answer Lilybiri

Thanks for the heads up. I am happy you got solid support from the team!

R

Randy Webb

Participant

I am happy to report that a most skilled customer service technician named Pushpendra at Adobe customer service cleaned up my corrupted user account and permissions and got the problem resolved. It was a remarkable fix involving deleting a bunch of files in the macOS Monterey library and reinstalling Adobe Captivate.

LilybiriCorrect answer

Legend

Thanks for the heads up. I am happy you got solid support from the team!

G

Gabo Madrid

Participant

No puedo creer que llevemos más de un año con este problema los usuarios de OSX y que aún no lo corriga el equipo de adobe. Pregunta: ¿El equipo desarrollador mira estos foros?

Lilybiri

Legend

There is a new version for Big Sur, there is a new version for Monterey. What do you need?

G

Gabo Madrid

Participant

Actualmente tengo la versión 11.8.0.710 en Big Sur 11.6.5

miguelp93670367

Participating Frequently

hi do you get a solution for this?, im having the same problem and i cant found anyrhing about it

Lilybiri

Legend

This is rather old... are you still on the same version of Captivate? Did you try to clear the cache and clear the Preferences?

miguelp93670367

Participating Frequently

Hi,

i came acrross this post because i have a new macbook and i did a fresh install of captivate lastest version 11.8 and i have the same problem and i cant find a solution

I

innovative_doer5C9E

Participant

I'm currently having the same issue (MacOS Big Sur).

I have tried and looked everything for a solution to no avail.

G

gerardo damians83293161

Participant

Same thing happened to me, did you fixed it?

Lilybiri

Legend

Did you clean the Preferences when reinstalling?