AutoPlay Only Works the First Time

Our customer is getting a little annoyed by something happening with their CP4 outputs, and I'm not sure if it's "normal" or something's wrong.

The .swf/html plays fine the first time through.  However, if a user re-accesses and launches the file again, it plays the first slide, and then jumps to the end.  We've checked our navigation and it seems to be fine (go to next slide). We removed the status flags, thinking there was some sort of cookie being set that identified this module as already been played by the user.  The problem happens whether it's being served up from a web server or played on a local machine.

I'm taking a big hit on this.  And I don't know where else to look.

I have to fix this..any suggestions?

Thanks heaps.