Bubble Shape is Cropping on the left in preview

Forum|Forum|3 years ago
March 14, 2022
2 replies
561 views

We are building an Elearning lesson in Captivate 2019. When we use the bubble shapes for talking heads, the bubble is full size and uncropped in the filmstrip view, but cropped vertically down the left. We have checked our browser preview size, and it doesn't do this with any other images - just the talk bubbles.

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Paul Wilson CTDP

Community Expert

It looks to me that your project canvas size is greater than what will show in the browser. What are the dimensions of your project? If your dimensions are relatively normal like the default of 1024 x 627 your browser might be set to zoom in to a higher percentage. When previewing make sure your browser is set to 100% zoom. One solution is to publish with HTML Scaling turned on. This will resize your project to fit within the browser window and should avoid any cropping on smaller browsers or greater zoom percentages.

Paul Wilson, CTDP

Lilybiri

Brainiac

What you show is not one of the included bubbles in Captivate. Where did you get that shape? Or is this a type of image, maybe a SVG?

CP2019 covers quite a lot of releases. Can you please mention the exact version number as can be found under Help, About Captivate.

Stagprime2687219

Brainiac

That is, indeed, a Captivate shape.

If you draw one out and then duplicate - you can achieve the depth you see in the original screenshot.

TLCMediaDesign

Inspiring

Hi Lilybiri,

Our preview is in Chrome. The issue has to do with the blue bubble that is cropped on the left. We have several bubbles layered in the snip, but obviously those float in and out with the audio. I VERY much appreciate your knowledge on this.

I can get them to crop, but it is across the top, not the left side. Only way I found to fix it was to right-click on the shape and convert to freeform.

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