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amyhaneline
amyhaneline
Known Participant
February 5, 2016
Question

Can only view our published course in EDGE

  • February 5, 2016
  • 2 replies
  • 441 views

After publishing and loading to our LMS (Oracle ELM 9.2) upon test I get this error:

When I follow the directions, I get this error:

If I choose EDGE the course will open. Is there something I need to do in Preferences to make this right or is it a LMS issue?  I don't want our users running into this techie challenge.  Thanks for any assistance anyone might have!

    This topic has been closed for replies.

    2 replies

    TLCMediaDesign
    TLCMediaDesign
    Inspiring
    February 6, 2016

    What version of Captivate and what does the meta http-equiv read in the index.html file?

    For example:

    <meta http-equiv="x-ua-compatible" content="IE=10">

    You can try deleting any <meta http-equiv="x-ua-compatible" content="IE=?"> and see if it works for you.

    amyhaneline
    amyhanelineAuthor
    Known Participant
    February 8, 2016

    I'm working in Captivate 9.  Can you help me locate the index.html file?  I see an index_scorm HTML document, and I see a metadata XML Document, but I honestly have no idea what to do from there.  When I open the metadata file I don't see anything that references http-equiv.

    Also, when I get the document mode error upon testing, it looks like it's defaulting to IE 5 even though I'm on IE 11.  Again, it opens if I choose Edge, but I don't want our learners to have to go through that if we can avoid it.  It opens up in Chrome without a problem, however our users are in IE for other reasons and we don't want to have to push out Chrome if we can avoid it.

    I really appreciate your help troubleshooting this!

    TLCMediaDesign
    TLCMediaDesign
    Inspiring
    February 8, 2016

    It would be in the  index_scorm.html then, not an XML.

    Open it in a text editor and look for the line I mentioned near the top of the document.

    Lilybiri
    Lilybiri
    Legend
    February 6, 2016

    To check if it is a LMS issue, please test the course out on SCORM Cloud. In Captivate 9 this test method is built in, for older versions you can upload the published SCO. Service is free within some limits about number of files.

    amyhaneline
    amyhanelineAuthor
    Known Participant
    February 8, 2016

    It works in SCORM cloud.

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