My new co-worker installed the new Captivate 10 and cannot get the red recording window to display. None of the rest of us on the team now want to install the upgrade unless we know this can be fixed. We are all on Captivate 9.
If anyone knows a fix, please let us know. Thanks,
Ok - here is the issue -- Her monitor is set to a resolution 1920 x 1080. She is trying to record using the Captivate standard recording setting of 1280 x 720. When she selects that, she loses the red recording window.
If she starts another project and using the Captivate recording setting of 1024 x 627 then the red box displays appropriately. If she starts another project using the bigger recording size of 1280 x 720 we lose it again or only get the left and top margins as shown in the screenshot but the what actually gets recorded is just the right size although we don't have a way of knowing what is in / out. We are using Windows 10.
What is the display setting? Win10 tends to set it higher than 100%. Try to set it to 100%.
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