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Question

Captivate 6 - Unable to create new project from PowerPoint pptx file

Forum|Forum|12 years ago
February 8, 2013
2 replies
4798 views

When I try to create a new Captivate 6 project via File / New Project / Project from MS PowerPoint, I immediately get the following error message: "Unable to import Microsoft PowerPoint presentation. The file may be damaged."

I am running Captivate 6 in admin mode.

When I try the same procedure with a PowerPoint ppt file, there is no problem. But, what I'm interested in is to import my pptx files since Captivate 6 now supports all animations, triggers,... thanks to the new 'High fidelity' feature.

Can someone please help me with this issue?

This topic has been closed for replies.

G

GoodnWise

Participating Frequently

I'm having the exact same issue. I can't open ANY .pptx file with Cap 6. I did, however, find a workaround that seems to be working consistantly (give this a shot and let me know if it works for you).

Create a blank slide in PowerPoint (and save it as a .ppt file).
Import that .ppt file into Cap 6 (you can import it right from the start up screen, "From Microsoft PowerPoint >").
Click OK for the conversion (this should import fine since the blank slide is from a .PPT, not a .PPTX presentation).
Click Insert>PowerPoint Slide...
Select OK on the Import Slides After...screen
Select your PPTX slide and click Open
Now you should see the "Convert Microsoft Powerpoint Presentations" window with the "High Fidelity" checkbox available (which when clicked allows for Smart Art with animations to be imported).

Can someone with the issue please confirm this workaround works for them?

L

laquietaJ

New Participant

Thanks so much. I am really shocked this has not been fixed. This is now 2019 and still the official workaround. You saved me from the frustration of trying to complete this certification coursework prior to my travels to take the assessment.

vishu_13

Inspiring

Hi

Welcome to Captivate forums

The issue that you are facing is with a specific pptx or is with every pptx? Is that pptx saved on a shared drive?

If it is specific to one pptx, try to create a new pptx out of your old pptx (just for testing) Like you can create a new pptx then copy and paste the pptx slides into new pptx, save it and then import the new pptx.

One more step you can try is :-

Create a backup of your original pptx and then remove few slides from that pptx. Say your pptx contain 20 slides, remove last 10 slides and then import the first ten slides pptx and import in Captivate. If it imports fine, then it means the issue is with last 10 pptx. Then try adding the 11-15 number slides in the pptx and then import. In this way you can rectify whether there is a particular slide or some slides inside the PowerPoint Presentation that are causing this issue.

NOTE : The above steps are valid if you the issue is with specific pptx. Also do not forget to create backup of your pptx.

Hope it helps

Thanks

VJ

E

Els_VdbAuthor

New Participant

Hi VJ,

Thanks for your reply!

Unfortunately I'm having the issue with all pptx files, even when the pptx only contains 1 slide and has been created from scratch.

After I convert the pptx into a ppt, everything works fine. So Captivate 6 seems unable to open the new PowerPoint format.

Do you or someone else have any other suggestions to resolve this issue?

Thanx!

vishu_13

Inspiring

Hi

Sorry for the delay in response.

If you are still facing the same issue, try to recreate Captivate 6 preferences and if that did not solve the issue then reinstall Captivate 6 with Admin rights. Also, if this computer is a work computer, I would suggest you to take the help of the IT personnel of your organization.

Hope that helps

Thanks

VJ

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