Skip to main content
jtodd806
jtodd806
New Participant
March 23, 2015
Question

Captivate 8 and AICC error

  • March 23, 2015
  • 1 reply
  • 803 views

All thanks in advance for your help.

My organization is attempting to transition our content away from storage on our LMS to storage on our own servers and using the LMS to launch and report. We are trying to publish in AICC. Almost everything works great, we can upload the course to our content server, we can upload the course using AICC, and we can launch the course from our LMS. When the course launches, we get the following error on both courses we have attempted this with: "ERROR - LMS did not return a valid status code. Press 'OK' to view debug information to send to technical support." When I click 'OK', I get a blank window with no HTML at all.

We are using the Kenexa LMS and Captivate 8.

Any help with this would be greatly appreciated.

Jeremy

1 reply

TLCMediaDesign
TLCMediaDesign
Inspiring
March 23, 2015

My idea would be to try SCORM 1.2 instead of AICC. It would be extremely difficult to find the issue in the Captivate AICC files and find a solution.

L
lou_mar_2395
New Participant
April 3, 2025

Can I reopen this thread?

 

I am using Captivate Classic and I have uploaded my courses in our LMS called Academy. I uploaded my course in AICC format and not SCORM 1.2 as my LMS would only accept AICC.

It has been uploaded successfully however, when we access the course? this error would appear (the same error with the thread starter). It shows the course and we can finish the course, however, it doesnt save the progress or completion to the LMS.

 

Is there a solution to this?

 

TIA for your help!

 

L
lou_mar_2395
New Participant
April 3, 2025

Have you ever successfully uploaded AICC-based content in that LMS? The most typical problem is a cross-domain issue, where the content resides on one domain; and the LMS on another.

 

Can you paste the contents of the debugging information that appears when you click OK?

 

-Andrew

 


exactly the same as the starter of this post. 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices